Service Center Support Associate
Are you a customer service superstar with a passion for problem-solving? Look no further, because FedEx is seeking a Service Center Support Associate to join our dynamic team! As a Service Center Support Associate, you will serve as the first point of contact for our customers, providing top-notch support and ensuring their satisfaction with our services. We are looking for individuals who are reliable, self-motivated, and possess excellent communication and organizational skills. If this sounds like you, we would love to hear from you!
- Serve as the first point of contact for customers, providing exceptional customer service and support.
- Address and resolve customer inquiries and concerns in a timely and professional manner.
- Maintain a positive and friendly attitude while interacting with customers.
- Utilize problem-solving skills to effectively resolve customer issues and complaints.
- Ensure customer satisfaction by going above and beyond to meet their needs.
- Maintain a thorough understanding of FedEx services and products in order to provide accurate and helpful information to customers.
- Collaborate with team members to resolve complex customer issues and provide a seamless customer experience.
- Maintain a high level of professionalism and integrity when representing the FedEx brand.
- Stay up-to-date with company policies, procedures, and guidelines to ensure compliance.
- Maintain accurate and detailed records of customer interactions and transactions.
- Multitask and prioritize responsibilities in a fast-paced environment.
- Continuously strive to improve and exceed customer service goals and expectations.
- Demonstrate reliability and punctuality in all aspects of the job.
- Communicate effectively with customers, team members, and management.
- Uphold a positive and inclusive work environment by treating all customers and colleagues with respect and empathy.
Excellent Communication Skills: A Service Center Support Associate At Fedex Must Have Strong Communication Skills, Both Written And Verbal. This Includes The Ability To Effectively Communicate With Customers, As Well As Colleagues And Management.
Customer Service Experience: This Role Requires A Candidate With Previous Customer Service Experience, Preferably In A Call Center Or Service Industry Setting. Candidates Should Have The Ability To Handle Customer Inquiries And Complaints In A Professional And Efficient Manner.
Computer Skills: Knowledge Of Various Computer Systems And Software Is Essential For This Role. A Service Center Support Associate Must Be Comfortable Using Multiple Programs And Be Able To Navigate Through Various Screens And Databases To Assist Customers.
Problem-Solving Skills: The Ability To Think Critically And Solve Problems Is Crucial For This Role. Service Center Support Associates Must Be Able To Identify Customer Needs And Provide Appropriate Solutions In A Timely Manner.
Team Player: At Fedex, Collaboration And Teamwork Are Highly Valued. A Successful Service Center Support Associate Must Be Able To Work Well With Others, Including Colleagues, Supervisors, And Other Teams Within The Company To Ensure Efficient And Effective Service Delivery.
Communication
Time Management
Multitasking
Attention to detail
Conflict Resolution
customer service
Teamwork
Problem-Solving
Adaptability
Prioritization
Technical Knowledge
Communication
Customer Service
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Las Vegas, NV, USA is between $28,000 and $38,000 per year. This may vary depending on the specific company, experience level, and other factors.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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