Service Center Support Associate

Are you a customer service superstar with a passion for problem-solving? Are you looking for a dynamic role that allows you to use your communication skills to assist and delight customers? Then look no further, because we have the perfect opportunity for you! As a Service Center Support Associate at FedEx, you will be an integral part of our team, providing top-notch support to our valued customers. If you have excellent communication skills, a strong attention to detail, and a desire to excel in a fast-paced environment, we want to hear from you! Join us and be a part of our mission to connect people and possibilities around the world.

1. Provide exceptional customer service by promptly responding to customer inquiries and resolving any issues or concerns.
2. Use effective communication skills to address customer needs and ensure a positive customer experience.
3. Maintain a high level of professionalism and empathy when interacting with customers.
4. Utilize problem-solving skills to find solutions for customer issues and escalate complex problems to the appropriate department.
5. Follow company policies and procedures to ensure efficient and accurate handling of customer inquiries.
6. Document all customer interactions and maintain accurate records of customer issues and resolutions.
7. Collaborate with team members to improve processes and procedures to enhance customer satisfaction.
8. Stay up-to-date on company products, services, and policies to provide accurate information to customers.
9. Act as a brand ambassador for the company, promoting a positive image and building customer loyalty.
10. Maintain a positive attitude and remain calm and composed in challenging situations.
11. Continuously strive to meet and exceed performance metrics and goals set by the company.
12. Participate in training and development opportunities to enhance service skills and knowledge.
13. Adhere to all privacy and confidentiality policies to protect customer information.
14. Assist customers with technical issues and provide guidance on how to use company products and services.
15. Handle customer complaints and de-escalate tense situations to ensure a positive outcome.

According to JobzMall, the average salary range for a Service Center Support Associate in Irving, TX, USA is $32,000 - $45,000 per year. This can vary depending on the specific company, experience level, and other factors.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.