Service Center Support Associate

Welcome to the team! At FedEx, we are dedicated to delivering exceptional service to our customers and providing a positive work environment for our employees. We are seeking a dynamic and customer-focused individual to join us as a Service Center Support Associate. In this role, you will be responsible for assisting customers with their shipping needs, answering inquiries, and providing support to our team members. If you are a team player with excellent communication skills and a passion for delivering top-notch customer service, we want to hear from you. Join our fast-paced and growing company and become a part of our success story.

1. Greet and welcome customers to the service center in a friendly and professional manner.
2. Assist customers with their shipping needs, including packaging, labeling, and tracking packages.
3. Provide accurate and timely information to customers regarding shipping rates, delivery times, and services.
4. Handle customer inquiries and complaints in a courteous and efficient manner.
5. Process and handle customer transactions, including cash, credit, and electronic payments.
6. Collaborate with team members to ensure efficient and smooth operations of the service center.
7. Maintain a clean and organized work environment to enhance the customer experience.
8. Communicate effectively with customers and team members to resolve any issues or concerns.
9. Adhere to all company policies and procedures, including safety protocols.
10. Continuously strive to improve customer satisfaction by identifying and implementing process improvements.
11. Stay up-to-date with company products, services, and promotions to effectively assist customers.
12. Assist in training new team members on company policies, procedures, and best practices.
13. Perform other duties as assigned by management to support the overall success of the service center.

According to JobzMall, the average salary range for a Service Center Support Associate in Columbus, OH, USA is between $30,000 to $40,000 per year. This range may vary depending on the specific company, experience level, and other factors such as benefits and bonuses.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.