Service Center Support Associate

Welcome to the FedEx team! We are currently seeking a Service Center Support Associate to join our dynamic and customer-focused service center. As a Support Associate, you will play a crucial role in ensuring the smooth and efficient operations of our service center, providing top-notch support to both our internal team members and external customers. If you are a self-motivated individual with excellent communication skills and a passion for delivering exceptional service, we want to hear from you! Read on for more details about this exciting opportunity.

1. Greet and welcome customers and team members in a friendly and professional manner.
2. Assist customers with inquiries, complaints, and service requests, providing prompt and accurate resolutions.
3. Serve as the first point of contact for incoming calls and emails, routing them to the appropriate departments or individuals.
4. Maintain a thorough understanding of FedEx services, policies, and procedures to provide accurate information to customers.
5. Process shipments, track packages, and provide shipment status updates to customers.
6. Monitor and manage service center inventory levels, ordering supplies as needed.
7. Coordinate with other team members to ensure timely and efficient delivery of packages.
8. Troubleshoot and resolve any issues or delays that may arise during the shipping process.
9. Maintain a clean and organized service center, ensuring a safe and welcoming environment for both customers and team members.
10. Communicate any customer feedback or concerns to management for further action.
11. Assist team members with administrative tasks, such as data entry and filing, to support the overall operations of the service center.
12. Adhere to all safety and security policies and procedures to ensure the protection of packages and the service center.
13. Continuously strive to improve customer satisfaction and service center efficiency.
14. Attend training sessions and meetings to stay updated on company policies, procedures, and services.
15. Collaborate with team members to achieve service center goals and targets.

According to JobzMall, the average salary range for a Service Center Support Associate in San Diego, CA, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries for more experienced or specialized candidates. Additionally, factors such as bonuses, benefits, and cost of living in the area may also affect the overall salary range.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.