Service Center Support Associate
Are you looking for a new opportunity to use your customer service skills in a fast-paced environment? Look no further than FedEx! We are seeking a highly motivated and customer-oriented individual to join our team as a Service Center Support Associate. As a member of our team, you will play a vital role in providing exceptional service to our customers and ensuring the smooth operation of our service centers. If you thrive in a dynamic and challenging work environment and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to all FedEx customers at the service center.
- Assist customers with inquiries, concerns, and complaints in a professional and timely manner.
- Maintain a positive and friendly attitude while interacting with customers.
- Process and handle incoming and outgoing packages accurately and efficiently.
- Monitor and maintain the service center's inventory levels.
- Collaborate with team members to ensure timely and accurate delivery of packages.
- Answer incoming calls and respond to emails from customers regarding package status, tracking, and delivery inquiries.
- Follow all company policies and procedures to ensure the safety and security of packages and equipment.
- Troubleshoot and resolve any customer service issues that may arise.
- Maintain a clean and organized work area to promote a safe and efficient work environment.
- Assist in training new team members and provide guidance and support as needed.
- Continuously strive to meet and exceed customer satisfaction goals.
- Communicate effectively with other team members and management to ensure smooth operation of the service center.
- Adhere to all company regulations and standards regarding customer privacy and data protection.
- Adapt to changing work schedules and demands to meet customer needs.
Excellent Customer Service Skills: As A Service Center Support Associate, You Will Be The First Point Of Contact For Customers. Therefore, Having Exceptional Customer Service Skills, Such As The Ability To Listen Actively, Communicate Clearly, And Solve Problems Efficiently, Is Crucial For This Role.
Knowledge Of Fedex Services And Products: A Service Center Support Associate Must Have A Thorough Understanding Of Fedex's Services, Products, And Policies. This Includes Knowledge Of Shipping Options, Rates, Packaging Guidelines, And Tracking Procedures. This Will Allow You To Provide Accurate Information To Customers And Assist Them In Choosing The Best Shipping Solution For Their Needs.
Computer Literacy: In This Role, You Will Be Required To Use Various Computer Programs And Systems To Process Shipments, Track Packages, And Communicate With Customers. Therefore, Having Strong Computer Skills And The Ability To Learn New Software Quickly Is Essential.
Attention To Detail: As A Service Center Support Associate, You Will Be Responsible For Accurately Processing And Tracking Shipments. This Requires A High Level Of Attention To Detail To Ensure That All Information Is Entered Correctly And Packages Are Handled And Delivered To The Correct Destination.
Ability To Work In A Fast-Paced Environment: Fedex Is A Fast-Paced And Dynamic Company, And The Service Center Support Associate Role Is No Exception. You Must Be Able To Work Efficiently Under Pressure, Multitask, And Adapt To Changing Priorities To Ensure That Customers' Needs Are Met In A Timely Manner.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
Organizational Skills
Conflict Resolution
customer service
Teamwork
Problem-Solving
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Networking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Boca Raton, FL, USA is $32,000-$45,000 per year. This salary range can vary depending on factors such as experience, education, and the specific company or industry the associate is working in. Additionally, this salary range may also be affected by the cost of living in the Boca Raton area.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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