Service Center Support Associate

Are you a customer service superstar looking for a new opportunity? Look no further than FedEx! We are seeking a highly motivated and dedicated Service Center Support Associate to join our team and provide exceptional support to our customers. In this role, you will be responsible for ensuring timely and accurate processing of shipments, handling customer inquiries and complaints, and maintaining a clean and organized work environment. If you have a passion for customer service and the drive to succeed, we want to hear from you!

1. Provide excellent customer service to all FedEx customers, both in person and over the phone.
2. Process shipments accurately and efficiently, adhering to company policies and procedures.
3. Handle customer inquiries and complaints in a professional and timely manner, ensuring customer satisfaction.
4. Maintain a clean and organized work environment to promote a positive customer experience.
5. Keep up-to-date on FedEx shipping services and procedures to effectively assist customers and answer questions.
6. Collaborate with other team members to ensure efficient and effective operations of the service center.
7. Communicate effectively with customers, colleagues, and management to provide updates and resolve issues.
8. Adhere to safety protocols and guidelines to ensure a safe working environment for both employees and customers.
9. Assist with administrative tasks, such as data entry and record keeping, to support the overall operations of the service center.
10. Continuously strive to meet and exceed performance goals and contribute to the overall success of the team.

According to JobzMall, the average salary range for a Service Center Support Associate in Chicago, IL, USA is $30,000 to $45,000 per year. This may vary depending on the specific company, experience level, and additional skills or qualifications. Some companies may also offer benefits such as health insurance, retirement plans, and bonuses.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.