Service Center Support Associate
Welcome to FedEx, where we deliver more than just packages – we deliver exceptional customer service. As a Service Center Support Associate, you will play a crucial role in ensuring our customers receive the best possible experience. From answering phone calls and emails to providing support to our team members, you will be the first point of contact for any customer inquiries or issues. If you have a passion for helping others, strong communication skills, and the ability to thrive in a fast-paced environment, we want you on our team. Join us and help us continue to deliver excellence with every interaction.
- Greet and welcome customers in a friendly and professional manner.
- Serve as the first point of contact for all customer inquiries and issues.
- Answer phone calls and emails promptly and effectively.
- Provide exceptional customer service by listening and addressing customer needs.
- Troubleshoot and resolve customer complaints or issues in a timely and efficient manner.
- Collaborate with team members to ensure all customer needs are met.
- Maintain a thorough understanding of all company products, services, and policies.
- Keep accurate and detailed records of all customer interactions and transactions.
- Assist in training and onboarding new team members.
- Monitor and respond to online customer reviews and feedback.
- Continuously strive to improve customer satisfaction and retention.
- Adhere to company protocols and procedures for handling customer information and confidential data.
- Keep updated on industry trends and changes to provide the best possible service to customers.
- Handle high call volumes and customer inquiries in a fast-paced environment.
- Maintain a positive and professional attitude at all times, even in challenging situations.
- Other duties as assigned by management.
Strong Customer Service Skills: A Service Center Support Associate At Fedex Should Have Excellent Interpersonal And Communication Skills To Effectively Handle Customer Inquiries, Complaints, And Requests.
Knowledge Of Fedex Services: Candidates Should Have A Thorough Understanding Of Fedex's Products And Services, Including Shipping, Tracking, And Delivery Options. This Will Enable Them To Provide Accurate And Efficient Assistance To Customers.
Troubleshooting And Problem-Solving Abilities: The Role Requires The Ability To Quickly Identify And Resolve Customer Issues With Shipments, Deliveries, And Other Service-Related Concerns. This Includes The Ability To Think Critically And Make Decisions In A Fast-Paced Environment.
Attention To Detail: Attention To Detail Is Crucial In This Role To Ensure Accurate Tracking And Processing Of Customer Shipments And Deliveries. Candidates Should Be Able To Multi-Task And Maintain A High Level Of Accuracy While Working Under Pressure.
Computer Literacy: A Service Center Support Associate Should Be Comfortable Using Various Computer Programs And Systems To Assist Customers, Track Shipments, And Process Transactions. Proficiency In Microsoft Office And Other Relevant Software Is Essential For This Role.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Flexibility
Adaptability
Multi-tasking
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Ontario, CA, USA is $35,000 - $45,000 per year. This salary range may vary depending on the specific job duties, level of experience, and the company's size and industry. Some Service Center Support Associates may also receive additional benefits such as health insurance, retirement plans, and performance bonuses.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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