Service Center Support Associate

Welcome to FedEx, where we are dedicated to connecting people and possibilities around the world. As a Service Center Support Associate, you will play a crucial role in ensuring that our customers receive exceptional service and support at our service centers. We are looking for highly motivated individuals who are passionate about providing top-notch customer service, problem-solving, and working in a fast-paced environment. If you are a team player with strong communication skills and the ability to multitask, we would love to have you join our team. Explore the qualifications and responsibilities below to see if this is the right opportunity for you.

1. Greet and welcome customers to the service center in a friendly and professional manner.
2. Provide prompt and efficient customer service, answering inquiries and addressing customer concerns.
3. Assist customers with shipping and packaging needs, including weighing packages and determining shipping rates.
4. Process and track shipments using computer systems and handheld devices.
5. Resolve customer complaints and issues in a timely and satisfactory manner.
6. Keep the service center clean and organized, ensuring a safe and comfortable environment for customers.
7. Work collaboratively with team members to ensure smooth operations and timely service.
8. Handle cash and credit card transactions accurately and securely.
9. Maintain thorough knowledge of FedEx products, services, and policies to provide accurate information to customers.
10. Follow all safety and security procedures to protect customers, employees, and company assets.
11. Assist in training new service center associates.
12. Meet and exceed performance goals, such as customer satisfaction and productivity targets.
13. Flexibility to work in different shifts and locations as needed.
14. Continuously seek opportunities to improve processes and provide better service to customers.
15. Adhere to company policies and procedures at all times.

According to JobzMall, the average salary range for a Service Center Support Associate in Tulsa, OK, USA is $30,000 to $40,000 per year. This may vary depending on factors such as experience, qualifications, and the specific company or organization.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.