Service Center Support Associate
Are you a customer service superstar with a passion for problem-solving and a drive to provide top-notch support? Look no further, because FedEx is seeking a Service Center Support Associate to join our team! As a Service Center Support Associate, you will play a crucial role in ensuring our customers have a positive experience with our services. We are looking for individuals who are detail-oriented, organized, and thrive in a fast-paced environment. If you have excellent communication and interpersonal skills and a strong work ethic, we want to hear from you! Join our team and be a part of delivering exceptional service to our customers every day.
- Provide exceptional customer service by addressing and resolving customer inquiries and concerns in a timely and professional manner.
- Act as a liaison between customers and other team members to ensure efficient and effective communication.
- Assist customers with tracking and tracing packages, scheduling pickups and deliveries, and other inquiries related to FedEx services.
- Maintain accurate and detailed records of customer interactions, transactions, and inquiries.
- Collaborate with other team members to identify and implement solutions for customer issues and complaints.
- Continuously strive to improve customer service by seeking feedback and implementing suggestions for improvement.
- Adhere to company policies and procedures, including safety measures, to ensure a safe and secure working environment.
- Stay up-to-date with company products, services, and policies to provide accurate and relevant information to customers.
- Complete administrative tasks such as data entry, filing, and maintaining customer records.
- Maintain a positive and professional attitude while working in a fast-paced and dynamic environment.
- Support team goals and objectives by actively participating in team meetings and training sessions.
- Collaborate with other departments to ensure a seamless and efficient customer experience.
- Prioritize and manage multiple tasks effectively to meet customer needs and deadlines.
- Proactively identify and report potential issues or trends in customer inquiries to help improve overall customer satisfaction.
- Uphold the company's values and represent the brand in a positive and professional manner.
Strong Customer Service Skills: As A Service Center Support Associate, You Will Be The First Point Of Contact For Customers Seeking Assistance With Their Packages And Shipments. Therefore, Having Excellent Customer Service Skills, Including Communication, Problem-Solving, And Empathy, Is Crucial For This Role.
Proficiency In Technology: Fedex Uses Various Technological Systems And Tools To Manage And Track Packages, Update Customer Information, And Communicate With Team Members. A Service Center Support Associate Should Be Comfortable Using Computers, Scanners, And Other Technology To Perform Their Duties Efficiently.
Attention To Detail: Attention To Detail Is Essential When Handling Packages And Shipments To Ensure They Are Delivered To The Correct Recipient. Service Center Support Associates Must Be Meticulous In Their Work And Double-Check All Information And Labels To Avoid Errors.
Physical Stamina: This Role Requires Standing For Extended Periods, Lifting And Moving Packages Weighing Up To 70 Pounds, And Working In A Fast-Paced Environment. Service Center Support Associates Should Have The Physical Stamina To Handle These Tasks And Maintain Their Energy Throughout Their Shift.
Teamwork And Collaboration: Working At A Service Center Requires Strong Teamwork And Collaboration Skills. The Ability To Communicate Effectively With Team Members, Follow Instructions, And Assist Others When Needed Is Vital For A Service Center Support Associate To Succeed In This Role.
Communication
Time Management
Multitasking
Attention to detail
customer service
Computer proficiency
Teamwork
Organization
Problem-Solving
Adaptability
Prioritization
Conflict
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Oklahoma City, OK, USA is $30,000 - $40,000 per year. This may vary depending on the specific job responsibilities, years of experience, and the company's salary structure. Some companies may offer higher salaries or additional benefits such as bonuses, commission, or healthcare benefits. It is important to research the specific company and their salary structure when considering a job as a Service Center Support Associate in Oklahoma City.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started