Service Center Support Associate

Are you a customer service superstar with a passion for problem-solving? Do you thrive in a fast-paced environment where every day brings new challenges? If so, then we have the perfect opportunity for you! FedEx is seeking a highly motivated and customer-focused Service Center Support Associate to join our team. As a member of our service center, you will play a crucial role in ensuring our customers receive the best possible experience. This position requires excellent communication skills, strong attention to detail, and the ability to work collaboratively in a team environment. If you are ready to take your customer service career to the next level, apply now!

1. Provide exceptional customer service to all FedEx customers, both in person and over the phone.
2. Address and resolve customer inquiries, concerns, and complaints in a timely and professional manner.
3. Collaborate with other team members to ensure a smooth and efficient service center operation.
4. Maintain a high level of accuracy and attention to detail when handling customer information and transactions.
5. Act as a problem-solver, using critical thinking and creative solutions to resolve customer issues.
6. Keep up-to-date on all FedEx products, services, and policies to effectively assist customers.
7. Utilize various computer systems and applications to track, record, and process customer information.
8. Follow all company protocols and procedures to ensure the safety and security of customer packages.
9. Maintain a positive and professional demeanor at all times, even in challenging situations.
10. Contribute to a positive and collaborative team environment by communicating effectively and supporting team goals.
11. Demonstrate a strong work ethic and a willingness to take on additional tasks and responsibilities as needed.
12. Continuously strive to improve customer satisfaction and exceed performance goals.

According to JobzMall, the average salary range for a Service Center Support Associate in Elk Grove, CA, USA is between $30,000 and $45,000 per year. This may vary depending on factors such as the specific company, years of experience, and level of education.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.