FedEx

Service Center Support Associate

FedEx
Austin, TX, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to FedEx, a global leader in shipping and logistics services! We are currently seeking a highly motivated and customer-oriented individual to join our team as a Service Center Support Associate. As a Service Center Support Associate, you will play a crucial role in providing exceptional service and support to our valued customers. We are looking for someone with excellent communication skills, a strong attention to detail, and a passion for helping others. If you are a team player with a positive attitude and a willingness to learn, we encourage you to apply for this exciting opportunity.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Assist customers with shipping and logistics inquiries, providing accurate and timely information.
  3. Process shipments and track packages using FedEx systems and tools.
  4. Troubleshoot and resolve customer issues or concerns to ensure a positive experience.
  5. Serve as a liaison between customers and other departments within the company.
  6. Maintain a clean and organized work environment, including stocking supplies and equipment.
  7. Follow company policies and procedures to ensure efficient and effective operations.
  8. Continuously improve knowledge of FedEx products, services, and processes to provide accurate and up-to-date information to customers.
  9. Collaborate with team members to meet and exceed service and sales goals.
  10. Demonstrate a strong commitment to providing exceptional customer service.
  11. Display a positive attitude and willingness to assist and support team members.
  12. Handle customer complaints and resolve issues in a professional and timely manner.
  13. Communicate effectively with customers and colleagues through various channels, such as in-person, phone, and email.
  14. Complete administrative tasks, such as data entry, document processing, and record keeping.
  15. Adhere to all safety and security procedures to ensure a safe working environment for all.
Where is this job?
This job is located at Austin, TX, USA
Job Qualifications

  • Strong Customer Service Skills: The Ideal Candidate Should Possess Excellent Communication And Interpersonal Skills, With The Ability To Handle Customer Inquiries And Complaints Effectively.

  • Knowledge Of Fedex Services: A Service Center Support Associate Should Have A Thorough Understanding Of The Various Services Offered By Fedex, Including Shipping, Tracking, And Delivery Options.

  • Proficiency In Computer Systems: The Job Requires Using Computer Systems To Process Customer Orders, Track Shipments, And Update Customer Information. Proficiency In Computer Applications And Data Entry Is Necessary.

  • Ability To Work In A Fast-Paced Environment: Working In A Service Center Can Be Fast-Paced And Demanding, With A High Volume Of Customers And Packages To Handle. The Candidate Should Be Able To Work Efficiently Under Pressure And Maintain A Positive Attitude.

  • Attention To Detail: Accuracy Is Crucial In Handling Customer Orders And Ensuring That Shipments Are Delivered On Time. The Candidate Should Possess Strong Attention To Detail And The Ability To Multitask To Ensure All Tasks Are Completed Accurately And Efficiently.

Required Skills

  • Communication

  • Time Management

  • Technical Support

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Center Support Associate in Austin, TX, USA is $26,000 - $38,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeJuly 20th, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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