Service Center Support Associate

Welcome to the world of FedEx, a global leader in logistics and transportation services. We are currently seeking a highly motivated and customer-oriented individual to join our team as a Service Center Support Associate. As a member of our team, you will play a crucial role in providing exceptional support to our valued customers and ensuring the smooth operation of our service center. If you have a passion for delivering excellent service, a strong attention to detail, and excellent problem-solving skills, we want to hear from you! Join us in our mission to connect people and possibilities around the world.

1. Greet and welcome customers in a professional and friendly manner.
2. Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and efficient manner.
3. Assist customers with shipping and receiving packages, including verifying addresses, packaging items, and tracking shipments.
4. Maintain a clean and organized service center environment to ensure a positive customer experience.
5. Process and handle customer transactions accurately and efficiently, including cash, credit, and check payments.
6. Coordinate with other team members to ensure timely pick-up and delivery of packages.
7. Monitor and maintain inventory levels of shipping supplies and materials.
8. Handle and resolve customer issues and complaints, escalating to management when necessary.
9. Utilize computer systems and software to track and manage package shipments.
10. Follow company policies and procedures to ensure the safety and security of packages and customer information.
11. Collaborate with team members to achieve service center goals and objectives.
12. Attend training sessions and workshops to continuously improve customer service skills and knowledge of company policies and procedures.
13. Proactively identify and suggest process improvements to enhance the customer experience.
14. Adhere to all safety and security protocols to ensure the well-being of customers, team members, and company assets.
15. Perform other duties as assigned by management.

According to JobzMall, the average salary range for a Service Center Support Associate in Memphis, TN, USA is $30,000 to $45,000 per year. This can vary based on factors such as experience, education, and the specific company hiring for the position.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.