Service Center Support Associate

Welcome to FedEx, a global leader in shipping and logistics services. We are seeking a dedicated and customer-focused Service Center Support Associate to join our team at our [location] service center. As a Service Center Support Associate, you will play a crucial role in ensuring the smooth operation of our service center by providing exceptional customer service and support to our clients. This is an exciting opportunity for someone with a passion for customer service and a drive to succeed in a fast-paced environment. If you are a team player with excellent communication skills and a strong work ethic, we invite you to apply for this position. Join us at FedEx and be a part of a dynamic team that is committed to delivering excellence every day.

1. Greet and welcome customers to the service center in a friendly and professional manner.
2. Provide exceptional customer service by addressing and resolving customer inquiries, concerns, and complaints.
3. Assist customers with shipping and logistics needs, including packaging, labeling, and tracking of shipments.
4. Maintain a clean and organized service center, including stocking of shipping supplies and materials.
5. Process customer transactions accurately and efficiently using company systems and protocols.
6. Collaborate with team members to ensure timely and accurate delivery of shipments.
7. Act as a liaison between customers and other departments within the company to resolve issues and provide updates.
8. Keep up-to-date on company policies, procedures, and services to provide accurate and helpful information to customers.
9. Maintain a positive attitude and promote a culture of teamwork and cooperation within the service center.
10. Follow all safety and security procedures to ensure the well-being of customers, employees, and company assets.
11. Continuously seek opportunities to improve customer service processes and procedures.
12. Complete administrative tasks such as filing, data entry, and record-keeping as needed.
13. Attend training sessions and meetings to stay updated on company policies, procedures, and services.
14. Adhere to company standards of punctuality, attendance, and professionalism.
15. Perform other duties as assigned by the service center manager or supervisor.

According to JobzMall, the average salary range for a Service Center Support Associate in Atlanta, GA, USA is between $35,000 and $45,000 per year. This may vary depending on the specific company, experience level, and other factors.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.