Service Center Support Associate

Welcome to FedEx, where we strive to connect people and possibilities around the world. Our Service Center Support Associates play a vital role in our daily operations, providing exceptional customer service and support to our valued clients. We are seeking individuals who are dedicated, reliable, and passionate about delivering exceptional service to join our team. As a Service Center Support Associate, you will have the opportunity to make a positive impact on our customers' experience and contribute to the success of our company. If you have excellent communication skills, a strong attention to detail, and a commitment to providing outstanding service, we want to hear from you!

1. Greet and welcome customers to our service center with a friendly and professional attitude.
2. Provide exceptional customer service by addressing customer inquiries and concerns in a timely and efficient manner.
3. Assist customers with shipping and tracking packages, as well as answering questions about our services and rates.
4. Process and handle inbound and outbound shipments accurately and efficiently.
5. Maintain a clean and organized work environment to ensure a positive customer experience.
6. Communicate effectively with other team members and departments to ensure smooth operations and customer satisfaction.
7. Collaborate with team members to resolve customer issues and find solutions to improve customer service.
8. Maintain knowledge of company policies, procedures, and services to effectively assist customers.
9. Handle cash and credit card transactions accurately and responsibly.
10. Uphold a high standard of professionalism and represent the company in a positive manner at all times.
11. Continuously strive to meet and exceed customer expectations and provide exceptional service.
12. Complete administrative tasks, such as data entry and filing, accurately and efficiently.
13. Adhere to all safety and security protocols to ensure the safety of customers, team members, and company assets.
14. Attend training sessions and meetings to stay updated on company policies, procedures, and services.
15. Assist in other tasks or projects as assigned by management to contribute to the overall success of the company.

According to JobzMall, the average salary range for a Service Center Support Associate in Milpitas, CA 95035, USA is $34,500 - $49,000 per year. This range may vary depending on factors such as experience, education, and specific job responsibilities.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.