Service Center Support Associate
Welcome to FedEx, where our mission is to connect people and possibilities around the world. We are currently seeking a highly motivated and customer-focused individual to join our team as a Service Center Support Associate. As a member of our service center, you will play a vital role in providing exceptional customer service and supporting the overall operations of our company. If you are passionate about delivering outstanding service and are looking for a challenging and rewarding career, we encourage you to apply for this position. The ideal candidate will possess strong communication skills, a positive attitude, and a dedication to teamwork. Join us at FedEx and become a part of our global network of professionals.
- Greet and welcome customers in a friendly and professional manner.
- Assist customers with inquiries, requests, and complaints, and resolve any issues in a timely and efficient manner.
- Maintain a positive and helpful attitude towards customers at all times.
- Provide accurate and detailed information about FedEx services, products, and policies.
- Process shipping and receiving transactions accurately and efficiently.
- Ensure all packages are properly labeled, sorted, and scanned for tracking purposes.
- Collaborate with other team members to ensure smooth and timely operations within the service center.
- Maintain a clean and organized work environment to ensure the safety and security of all packages and equipment.
- Keep track of inventory levels and assist with restocking and ordering supplies as needed.
- Participate in training and development programs to enhance knowledge and skills related to the job.
- Adhere to company policies and procedures, as well as safety and security protocols.
- Communicate any issues or concerns to the service center manager in a timely manner.
- Continuously strive to meet and exceed customer expectations and provide exceptional service.
- Embrace and promote the company's mission and values.
- Contribute to a positive and collaborative work environment through teamwork and cooperation.
Excellent Communication Skills: As A Service Center Support Associate, You Will Be Required To Communicate With Customers And Colleagues Effectively. This Includes Answering Phone Calls, Responding To Emails, And Providing Clear And Concise Information To Resolve Issues.
Customer Service Experience: Previous Experience In Customer Service Is Highly Desirable For This Role. As A Service Center Support Associate, You Will Be Responsible For Handling Customer Inquiries, Complaints, And Requests In A Professional And Courteous Manner.
Attention To Detail: In This Role, You Will Be Responsible For Processing And Tracking Packages, Ensuring Accuracy And Efficiency. Therefore, Strong Attention To Detail Is Essential To Ensure That All Information Is Entered Correctly And Packages Are Delivered To The Correct Recipient.
Computer Literacy: As A Service Center Support Associate, You Will Be Required To Use Various Computer Programs And Systems To Perform Your Duties. Proficiency In Microsoft Office And Other Computer Applications Is Necessary For This Role.
Ability To Work In A Fast-Paced Environment: Working At A Service Center Can Be Fast-Paced And Hectic At Times. The Ideal Candidate For This Role Should Be Able To Work Well Under Pressure, Prioritize Tasks, And Maintain A Positive Attitude While Dealing With High Volumes Of Customer Inquiries.
Data Entry
Communication
Time Management
Technical Support
Multitasking
Attention to detail
Organizational Skills
customer service
Teamwork
Computer skills
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support Associate in Riverside, CA, USA is $28,000 - $45,000 per year. This range can vary depending on factors such as experience, skills, and the specific company or industry the individual is working in.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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