Service Center Support Associate

Are you looking for a dynamic and fast-paced work environment where no two days are the same? Do you thrive on providing exceptional customer service and solving complex problems? If so, we have the perfect opportunity for you as a Service Center Support Associate at FedEx.As a Service Center Support Associate, you will play a crucial role in ensuring the smooth and efficient operations of our service centers by providing support to our team members and assisting customers with their inquiries. This position requires a high level of attention to detail, excellent communication skills, and a strong ability to multitask and prioritize.If you have a passion for delivering top-notch customer service and are looking for a challenging and rewarding career, we encourage you to apply for this position. Join our team at FedEx and be a part of our commitment to delivering outstanding service every day.

1. Provide exceptional customer service by assisting customers with their inquiries and concerns in a timely and professional manner.
2. Support team members by answering questions, providing guidance, and offering assistance as needed.
3. Maintain a high level of attention to detail when handling customer orders, inquiries, and transactions.
4. Multi-task effectively to manage multiple inquiries and tasks simultaneously.
5. Prioritize tasks and responsibilities to ensure the smooth and efficient operations of the service center.
6. Utilize excellent communication skills to effectively communicate with team members and customers.
7. Resolve complex problems and issues by utilizing critical thinking and problem-solving skills.
8. Keep up-to-date with company policies, procedures, and services to provide accurate information to customers.
9. Maintain a positive and professional attitude at all times, representing the company in a positive light.
10. Adhere to company standards and guidelines for customer service, productivity, and safety.
11. Collaborate with team members to improve processes and procedures to enhance the customer experience.
12. Actively listen to customer feedback and use it to improve service delivery.
13. Maintain accurate records of customer interactions, inquiries, and transactions.
14. Continuously seek opportunities for self-development and growth within the company.
15. Comply with company confidentiality and security policies to protect customer information.

According to JobzMall, the average salary range for a Service Center Support Associate in Tampa, FL, USA is $35,000 to $45,000 per year. This may vary depending on the specific company, experience level, and job responsibilities. Some companies may offer additional benefits such as bonuses, commission, and healthcare benefits that can increase the overall compensation for this role.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.