Service Center Support Associate

Are you looking for a challenging and rewarding career with a global leader in logistics and delivery services? Look no further than FedEx! We are currently seeking a highly motivated and customer-focused individual to join our team as a Service Center Support Associate. In this role, you will have the opportunity to provide exceptional support to our customers and contribute to the success of our service center operations. If you have a passion for delivering excellent service and possess the necessary qualifications, we want to hear from you! Join us and become a part of our dynamic and fast-paced work environment.

1. Provide exceptional customer service to both external and internal customers.
2. Assist with the daily operations of the service center, including receiving and processing packages, maintaining inventory, and ensuring timely deliveries.
3. Communicate and collaborate effectively with team members and other departments to resolve customer inquiries and issues.
4. Handle customer complaints and escalate to management when necessary.
5. Ensure all packages are properly labeled and tracked in the system.
6. Maintain a clean and organized work area to promote a safe and efficient work environment.
7. Adhere to all company policies and procedures, as well as safety guidelines.
8. Utilize computer systems and software to accurately record and track package information.
9. Meet and exceed performance goals and metrics set by management.
10. Continuously look for ways to improve processes and procedures to enhance customer satisfaction.
11. Participate in training and development programs to enhance job knowledge and skills.
12. Flexibility to work various shifts and schedules as needed.
13. Uphold the company's reputation by providing excellent service and promoting a positive image of the company.
14. Adhere to all federal, state, and local laws and regulations.
15. Other duties and responsibilities as assigned by management.

According to JobzMall, the average salary range for a Service Center Support Associate in Los Angeles, CA, USA is $30,000 - $50,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some companies may offer higher salaries for more experienced candidates or for those with specialized skills or certifications. It is recommended to research specific companies and their salary offerings for this position in the Los Angeles area for a more accurate estimate.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.