Service Center Support

Are you passionate about providing exceptional customer service and resolving issues in a fast-paced environment? Look no further, FedEx is seeking a highly motivated and customer-focused individual to join our team as a Service Center Support. As a key member of our service center, you will play a crucial role in ensuring our customers' needs are met and their concerns are addressed with efficiency and professionalism. If you have excellent communication skills, a strong attention to detail, and the ability to thrive in a team-oriented setting, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer service to all clients and address their concerns in a timely and efficient manner.
2. Serve as a primary point of contact for customer inquiries and act as an advocate for their needs within the service center.
3. Ensure all customer interactions are handled with professionalism and in accordance with company policies and procedures.
4. Collaborate with team members to resolve customer issues and find solutions to complex problems.
5. Maintain a high level of product and service knowledge to effectively assist customers and provide accurate information.
6. Prioritize and manage multiple tasks in a fast-paced environment, while maintaining a high level of attention to detail.
7. Utilize various computer systems and software to process customer requests and track order status.
8. Communicate effectively with customers, team members, and other departments to provide updates and resolve issues.
9. Take ownership of customer issues and follow through to ensure timely resolution and customer satisfaction.
10. Proactively identify opportunities to improve customer experience and provide feedback to management.
11. Maintain a positive and professional attitude towards customers and colleagues, promoting a collaborative and supportive work environment.
12. Adhere to all safety and security protocols to ensure the protection of customer packages and personal information.
13. Continuously strive to meet and exceed performance targets and metrics set by the company.
14. Keep accurate records of customer interactions and transactions, utilizing company systems and tools.
15. Participate in ongoing training and development programs to enhance customer service skills and knowledge of company products and services.

According to JobzMall, the average salary range for a Service Center Support in St. Louis, MO, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific job duties, experience level, and company. Some Service Center Support positions may also offer additional benefits such as bonuses, healthcare, and retirement plans.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.