Service Center Support

Are you looking for a career that combines customer service with technical support? Do you thrive in a fast-paced environment where no two days are the same? Then come join our team at FedEx as a Service Center Support Representative! Our service centers are the heart of our operations, and we are looking for dedicated individuals to provide exceptional support to our customers and employees. As a Service Center Support Representative, you will play a vital role in ensuring the smooth and efficient operation of our service centers. We are seeking candidates with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch customer service. If you are a problem-solver with a can-do attitude, we want to hear from you!

1. Provide excellent customer service and technical support to both customers and employees in the service center.
2. Assist customers with inquiries, concerns, and issues, ensuring a positive and efficient resolution.
3. Act as a liaison between customers and other departments within the company to ensure proper communication and follow-up on customer requests.
4. Maintain a high level of knowledge and understanding of company products, services, and policies to effectively assist customers.
5. Troubleshoot and resolve technical issues with customer shipments and equipment, utilizing problem-solving skills and available resources.
6. Maintain accurate and organized records of customer interactions and transactions for future reference and analysis.
7. Collaborate with team members and supervisors to improve processes and procedures for the service center, contributing to a more efficient and effective operation.
8. Continuously monitor and evaluate customer satisfaction levels, identifying areas for improvement and implementing solutions to enhance the customer experience.
9. Follow company safety and security protocols to ensure the well-being of customers, employees, and company assets.
10. Stay updated on industry trends and advancements to provide the most up-to-date and knowledgeable support to customers.
11. Uphold a professional and positive demeanor at all times, representing the company and its values to customers and colleagues.
12. Attend training and development sessions to enhance skills and knowledge, staying current with company policies and procedures.

According to JobzMall, the average salary range for a Service Center Support in Charlotte, NC, USA is between $31,000-$45,000 per year. This may vary depending on the specific job responsibilities, experience, and skills of the individual.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.