Service Center Support
Welcome to FedEx, where we are committed to delivering excellence in all that we do. As a Service Center Support team member, you will play a vital role in providing exceptional customer service and support to our valued clients. We are seeking individuals who are dedicated, dependable, and have a passion for helping others. If you are looking for a rewarding career with a company that values its employees and strives for excellence, then this is the perfect opportunity for you. Join our team and become a part of the FedEx family!
- Greet and welcome customers in a friendly and professional manner.
- Assist customers with inquiries, concerns, and complaints in a timely and efficient manner.
- Provide accurate and detailed information about FedEx services and products.
- Process customer transactions, including shipping and receiving packages, tracking shipments, and completing paperwork.
- Maintain a clean and organized work environment.
- Continuously strive to meet and exceed customer satisfaction goals.
- Collaborate with team members to ensure efficient and effective operations.
- Communicate any issues or concerns to management promptly.
- Stay updated on company policies, procedures, and services.
- Handle cash and credit card transactions accurately and securely.
- Assist with inventory management and restocking supplies.
- Adhere to safety protocols and guidelines to ensure a safe work environment.
- Contribute to a positive and supportive team culture.
- Attend training and development programs to improve job knowledge and skills.
- Embrace and promote FedEx's commitment to delivering excellence in all aspects of the job.
Strong Customer Service Skills: The Ability To Communicate Effectively With Customers And Resolve Their Issues In A Timely And Satisfactory Manner Is Essential For A Service Center Support Role At Fedex.
Proficiency In Computer Systems: Candidates Should Have Experience Using Various Computer Systems And Software, As They Will Be Responsible For Entering And Tracking Customer Information And Orders.
Knowledge Of Fedex Services And Procedures: A Thorough Understanding Of Fedex Services And Procedures Is Necessary To Assist Customers With Their Inquiries And Provide Accurate Information About Shipping Options, Rates, And Delivery Times.
Multitasking Abilities: Service Center Support Employees Must Be Able To Handle Multiple Tasks Simultaneously, Including Answering Phones, Responding To Emails, And Processing Customer Orders.
Attention To Detail: The Ability To Pay Close Attention To Detail Is Crucial For Accurately Inputting Customer Information, Tracking Packages, And Resolving Customer Issues.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Technical Troubleshooting
Prioritization
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Service Center Support in Quincy, IL, USA is $35,000 - $45,000 per year. This may vary depending on the specific company, experience level, and other factors.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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