FedEx

Service Center Support

FedEx

Bakersfield, CA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a challenging and rewarding career at a world-renowned company? Look no further than FedEx! We are currently seeking a Service Center Support member to join our dynamic team. Our company is committed to delivering exceptional service to our customers, and we need individuals who are passionate about providing top-notch support. If you have a strong attention to detail, excellent problem-solving skills, and thrive in a fast-paced environment, we want to hear from you! As a Service Center Support member, you will play a crucial role in ensuring the smooth operation of our service centers and maintaining our high standards of customer satisfaction. Join us and be a part of a company that values its employees and offers opportunities for growth and advancement.

  1. Provide exceptional customer service to all clients and customers who visit the service center.
  2. Maintain a clean and organized work environment to ensure efficient operations.
  3. Assist in the loading and unloading of packages and shipments.
  4. Accurately scan and track packages using company technology.
  5. Communicate effectively with team members and management to ensure smooth and efficient operations.
  6. Troubleshoot and resolve any customer inquiries or issues in a timely and professional manner.
  7. Adhere to all company policies and procedures to ensure a safe and productive work environment.
  8. Proactively identify areas for improvement in processes and procedures and suggest solutions.
  9. Collaborate with team members to ensure all tasks and responsibilities are completed efficiently and accurately.
  10. Continuously strive to meet and exceed customer satisfaction goals set by the company.
  11. Keep up-to-date with company products and services in order to provide accurate information to customers.
  12. Uphold a positive and professional attitude in all interactions with customers and team members.
  13. Complete all required training and certifications to ensure proficiency in job duties.
  14. Maintain accurate records and documentation of all tasks and activities performed.
  15. Participate in team meetings and provide valuable input and feedback to improve service center operations.
Where is this job?
This job is located at Bakersfield, CA, USA
Job Qualifications
  • High School Diploma Or Equivalent: A Minimum Educational Requirement For A Service Center Support Job At Fedex Is A High School Diploma Or Equivalent. This Ensures That The Candidate Has Basic Communication And Mathematical Skills Necessary For The Role.

  • Customer Service Experience: A Service Center Support Job At Fedex Requires Interacting With Customers On A Daily Basis. Therefore, Candidates With Prior Experience In Customer Service Roles, Such As Call Center Representative Or Retail Associate, Are Preferred.

  • Familiarity With Shipping And Logistics: Knowledge Of Shipping And Logistics Processes Is Crucial For A Service Center Support Job At Fedex. Candidates With Previous Experience In The Shipping Industry Or Knowledge Of Fedex Products And Services Will Have An Advantage.

  • Physical Fitness And Ability To Lift Heavy Packages: As A Service Center Support, The Job Involves Handling And Moving Packages Of Different Sizes And Weights. Therefore, Candidates Must Be Physically Fit And Able To Lift Heavy Packages (Up To 75 Lbs) On A Regular Basis.

  • Proficiency In Computer Skills: Since Fedex Relies Heavily On Technology For Tracking And Managing Packages, Candidates For A Service Center Support Job Must Have Basic Computer Skills. This Includes Familiarity With Ms Office, Data Entry, And The Ability To Learn New Software Quickly.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • Conflict Resolution

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Technical Knowledge

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Service Center Support in Bakersfield, CA, USA is between $25,000 to $40,000 per year. This may vary depending on the specific job duties, experience level, and company. Some positions may also offer additional benefits and bonuses. It is best to research the specific company and job listing for a more accurate salary estimate.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 6th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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