Retail Customer Service Associate
Are you looking for a dynamic and customer-focused role in the retail industry? Look no further than the Retail Customer Service Associate position at FedEx! We are seeking individuals who are passionate about providing exceptional customer service and thrive in a fast-paced environment. As a member of our team, you will be responsible for assisting customers with their shipping and packaging needs, as well as promoting our products and services. If you have a positive attitude, excellent communication skills, and a desire to make a difference in the lives of our customers, we want to hear from you!
- Provide exceptional customer service to all customers in a timely and professional manner.
- Assist customers with their shipping and packaging needs, including accurately weighing and measuring packages, determining shipping options, and providing pricing information.
- Promote and sell FedEx products and services to customers, including shipping supplies and additional shipping options.
- Maintain a clean and organized work area, including restocking merchandise and ensuring all equipment is in working order.
- Process transactions accurately and efficiently, including accepting payments, issuing refunds, and handling returns or exchanges.
- Proactively address customer concerns and resolve any issues that may arise, escalating to management as needed.
- Stay up-to-date on all FedEx products, services, and policies in order to provide accurate information to customers.
- Collaborate with team members to ensure the store is meeting sales goals and providing excellent customer service.
- Keep track of inventory levels and assist with restocking as needed.
- Continuously strive to improve customer satisfaction and contribute to a positive and enjoyable shopping experience for all customers.
- Follow all safety and security procedures to ensure the safety of customers, employees, and merchandise.
- Maintain a positive and professional attitude at all times, representing the FedEx brand and values.
- Attend training and development sessions to enhance knowledge and skills related to the job.
- Complete all tasks and responsibilities assigned by management in a timely and efficient manner.
- Uphold the company's standards of integrity and ethical behavior at all times.
Excellent Communication Skills: A Retail Customer Service Associate At Fedex Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.
Customer Service Experience: Prior Experience In A Customer-Facing Role, Preferably In A Retail Setting, Is Highly Desirable For This Position. This Will Demonstrate The Candidate's Ability To Handle Customer Inquiries And Resolve Issues In A Timely And Professional Manner.
Attention To Detail: Attention To Detail Is Crucial For A Retail Customer Service Associate As They Will Be Responsible For Accurately Processing Orders, Handling Cash Transactions, And Maintaining Inventory Levels.
Multitasking Abilities: The Ability To Handle Multiple Tasks Simultaneously Is Essential For A Successful Candidate In This Role. As A Retail Customer Service Associate, One Must Be Able To Assist Multiple Customers At Once, While Also Managing Other Administrative Tasks.
Knowledge Of Fedex Services/Products: A Basic Understanding Of Fedex's Services And Products Is Essential For This Role. This Will Enable The Candidate To Provide Accurate Information And Recommendations To Customers, Promoting The Company's Offerings And Ensuring Customer Satisfaction.
Communication Skills
Time Management
Attention to detail
customer service
Cash Handling
Teamwork
Computer skills
Sales Experience
Problem-Solving
Multi-tasking
Knowledge Of Shipping Procedures
Communication
Conflict Resolution
Decision Making
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Associate in Greensboro, NC, USA is $22,000 - $30,000 per year. This can vary depending on factors such as experience, location, and specific job duties. Some employers may also offer additional benefits or bonuses.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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