FedEx

Retail Customer Service Associate

FedEx
Charlotte, NC, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you looking for a customer service role that offers a fast-paced environment, growth opportunities, and a chance to make a real impact? Look no further! FedEx is seeking a highly motivated and customer-focused Retail Customer Service Associate to join our team. As a member of our team, you will play a crucial role in providing exceptional service to our valued customers. We are searching for individuals with strong communication skills, a positive attitude, and a passion for delivering top-notch service. If you thrive in a dynamic and challenging environment, we want to hear from you!

  1. Provide exceptional customer service to all FedEx customers.
  2. Greet and assist customers in a friendly and professional manner.
  3. Handle customer inquiries, complaints, and concerns in a timely and effective manner.
  4. Process transactions accurately and efficiently using various computer systems.
  5. Maintain a thorough understanding of FedEx products, services, and policies.
  6. Recommend appropriate products and services to meet the needs of customers.
  7. Build and maintain strong customer relationships.
  8. Collaborate with team members to ensure a seamless customer experience.
  9. Keep up-to-date with company promotions, policies, and procedures.
  10. Meet and exceed individual and team performance goals.
  11. Ensure the store is clean, organized, and well-stocked at all times.
  12. Follow proper cash handling and inventory management procedures.
  13. Continuously seek opportunities for personal and professional growth.
  14. Adhere to all company safety and security policies.
  15. Contribute to a positive and collaborative work environment.
  16. Demonstrate a strong work ethic and a willingness to go above and beyond to meet customer needs.
  17. Proactively identify and resolve any potential issues or challenges.
  18. Maintain confidentiality of customer and company information.
  19. Attend and actively participate in training and development programs.
  20. Stay updated on industry trends and best practices in customer service.
Where is this job?
This job is located at Charlotte, NC, USA
Job Qualifications

  • Excellent Communication Skills: A Retail Customer Service Associate At Fedex Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Address Their Needs And Concerns.

  • Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Retail Setting, Is Essential For This Position. It Showcases The Candidate's Ability To Handle Various Customer Interactions And Provide Satisfactory Solutions.

  • Knowledge Of Fedex Products And Services: A Good Understanding Of The Range Of Products And Services Offered By Fedex Is Crucial For A Retail Customer Service Associate. This Knowledge Will Enable Them To Provide Accurate And Helpful Information To Customers.

  • Multi-Tasking Ability: Working In A Fast-Paced Retail Environment, A Retail Customer Service Associate Must Be Able To Multitask Efficiently. They Should Be Able To Handle Multiple Customer Inquiries, Process Transactions, And Maintain Store Cleanliness Simultaneously.

  • Strong Problem-Solving Skills: Dealing With Customer Complaints And Resolving Them Effectively Requires Excellent Problem-Solving Skills. A Retail Customer Service Associate Must Be Able To Think On Their Feet And Find Creative Solutions To Ensure Customer Satisfaction.

Required Skills

  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Teamwork

  • Problem-Solving

  • Adaptability

  • technology proficiency

  • Organizational

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Associate in Charlotte, NC, USA is between $20,000 and $35,000 per year. This may vary depending on factors such as experience, job responsibilities, and the specific company or industry.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 20th, 2024
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

Frequently asked questions
More Jobs From FedEx

View All FedEx jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started