Retail Customer Service Associate

Welcome to the world of FedEx, where we strive to connect people and possibilities through our extensive network. As a Retail Customer Service Associate, you will be an integral part of our team, providing exceptional service to our customers and ensuring a smooth and efficient retail experience. We are looking for individuals who are passionate about customer service, possess excellent communication skills, and have a strong attention to detail. If you are a self-starter with a positive attitude and a desire to make a difference, we want you to join our team at FedEx. Read on to learn more about the qualifications and responsibilities of this exciting opportunity.

1. Greet and welcome customers to the retail store in a friendly and professional manner.
2. Provide outstanding customer service by assisting customers with their inquiries, concerns, and needs.
3. Process customer transactions accurately and efficiently using various retail systems.
4. Maintain a clean and organized retail environment, ensuring shelves are stocked and displays are visually appealing.
5. Educate customers on our products and services, including shipping options and pricing.
6. Proactively offer additional services and products to meet customers' needs and increase sales.
7. Handle and resolve customer complaints or issues in a timely and satisfactory manner.
8. Collaborate with team members to efficiently manage store operations and meet sales targets.
9. Stay updated on company policies, procedures, and products to provide accurate and up-to-date information to customers.
10. Adhere to all safety and security protocols to ensure a safe and secure working environment.
11. Assist in training and mentoring new employees on customer service and retail processes.
12. Maintain a positive and professional attitude at all times, representing the FedEx brand with pride.
13. Continuously strive to improve customer service skills and knowledge of company products and services.
14. Handle cash and credit card transactions accurately and responsibly, balancing cash drawer at the end of each shift.
15. Follow company guidelines and procedures for handling and documenting customer inquiries and complaints.
16. Collaborate with other departments and teams to ensure a seamless customer experience.
17. Stay updated on industry trends and changes, and make recommendations to improve customer service and retail processes.
18. Perform other duties as assigned by the retail store manager or supervisor.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Elk Grove, CA, USA is between $29,000 and $36,500 per year. This can vary depending on the specific company, experience level, and additional benefits offered. Some companies may also offer commission or bonus opportunities for exceptional customer service performance.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.