Retail Customer Service Associate

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? FedEx is seeking a Retail Customer Service Associate to join our team and be a part of our mission to connect people and possibilities around the world. As a Retail Customer Service Associate, you will be responsible for assisting customers with their shipping needs, providing product information, and delivering a positive and memorable experience. We are looking for individuals who are enthusiastic, reliable, and have a strong attention to detail. If you possess these qualities and are ready to join a dynamic team, we encourage you to apply for this exciting opportunity!

1. Provide exceptional customer service to all FedEx customers.
2. Assist customers with their shipping needs, including packaging, labeling, and selecting the appropriate shipping option.
3. Offer product information and recommendations to customers to enhance their shipping experience.
4. Work efficiently and effectively in a fast-paced retail environment.
5. Maintain a high level of accuracy and attention to detail when handling customer transactions and managing inventory.
6. Create a positive and friendly atmosphere for customers by greeting them with a warm and welcoming attitude.
7. Handle customer complaints and concerns with professionalism and strive to find a satisfactory resolution.
8. Process cash, credit, and debit card transactions accurately and in accordance with company policies.
9. Maintain knowledge of all shipping and store policies, procedures, and promotions.
10. Collaborate with team members to ensure a seamless and efficient customer experience.
11. Perform opening and closing duties, including cash register reconciliation and store maintenance tasks.
12. Continuously seek opportunities to improve customer service and operational processes.
13. Adhere to all safety and security protocols to ensure a safe working environment.
14. Participate in training and development programs to enhance job knowledge and skills.
15. Comply with all company policies and procedures and ensure compliance with federal, state, and local laws.

According to JobzMall, the average salary range for a Retail Customer Service Associate in San Antonio, TX, USA is $23,000 - $35,000 per year. This range can vary depending on the specific job responsibilities, level of experience, and the company's location and size. In addition, bonuses and commission may also be included in the total compensation package for this position.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.