Retail Customer Service Associate

Welcome to FedEx, where we are committed to delivering exceptional customer service to our valued clients. We are currently seeking a highly motivated and personable Retail Customer Service Associate to join our team. As a Retail Customer Service Associate, you will be the face of FedEx and play a crucial role in providing a positive and memorable experience for our customers. We are looking for individuals who are passionate about providing top-notch service, have excellent communication skills, and are able to thrive in a fast-paced environment. If you are someone who enjoys helping others and excels in providing outstanding customer service, we want you on our team!

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by understanding and meeting the needs of customers.
3. Serve as the first point of contact for customers and address any inquiries or concerns in a timely and efficient manner.
4. Assist customers with shipping and packaging needs, including recommending services and providing pricing information.
5. Process transactions accurately and efficiently, including cash, credit, and debit payments.
6. Maintain a clean and organized work area to ensure a professional and welcoming environment for customers.
7. Demonstrate knowledge of FedEx products and services to provide accurate and helpful information to customers.
8. Collaborate with team members to ensure smooth and efficient operations.
9. Handle and resolve customer complaints or issues in a professional and diplomatic manner.
10. Actively promote and sell additional products and services to customers.
11. Stay up-to-date on company policies, procedures, and promotions to provide accurate and consistent information to customers.
12. Continuously seek opportunities to improve the customer experience and make suggestions to management.
13. Adhere to all safety and security procedures to ensure the protection of company assets and customers' shipments.
14. Maintain a positive and professional attitude at all times, even during busy or challenging situations.
15. Participate in ongoing training and development to enhance customer service skills and product knowledge.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Memphis, TN, USA is between $28,000 and $35,000 per year. This may vary depending on factors such as the specific company, experience level, and job responsibilities. Some companies may also offer additional benefits such as bonuses, commissions, and employee discounts.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.