Retail Customer Service Associate

We are seeking a highly motivated and customer-oriented individual to join our team as a Retail Customer Service Associate at FedEx. In this role, you will be responsible for providing exceptional service to our valued customers, ensuring their needs are met and their expectations are exceeded. We are looking for someone who is friendly, efficient, and detail-oriented, with a strong desire to deliver an exceptional customer experience. If you have a passion for customer service and thrive in a fast-paced environment, then we want to hear from you!

1. Greet and welcome customers in a friendly and professional manner.
2. Respond to customer inquiries and provide accurate information about products, services, and company policies.
3. Assist customers in selecting and purchasing products that best suit their needs.
4. Process transactions accurately and efficiently using the company's point-of-sale system.
5. Handle customer complaints and resolve issues in a timely and satisfactory manner.
6. Maintain a clean, organized, and stocked sales floor to provide a pleasant shopping experience for customers.
7. Stay up-to-date on product knowledge and company policies in order to provide accurate and helpful information to customers.
8. Collaborate with team members to ensure smooth and efficient store operations.
9. Uphold company standards for customer service excellence and contribute to achieving overall sales goals.
10. Continuously strive to improve customer satisfaction and build strong relationships with customers.
11. Follow all safety and security procedures to protect company assets and ensure a safe shopping environment for customers.
12. Handle cash and credit transactions following company procedures.
13. Assist with inventory management tasks, such as receiving and restocking merchandise.
14. Attend training sessions and meetings to stay informed about new products, services, and company updates.
15. Adhere to company policies and procedures at all times to maintain a professional and positive work environment.

According to JobzMall, the average salary range for a Retail Customer Service Associate in San Diego, CA, USA is $28,000 to $34,000 per year. This may vary depending on the specific company, location, and level of experience of the individual. Some companies may offer additional benefits such as bonuses, incentives, and commission on top of the base salary.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.