FedEx

Retail Customer Service Associate

FedEx
Philadelphia, PA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a people-oriented individual with a passion for providing exceptional customer service? Do you thrive in a fast-paced environment and enjoy working with a diverse group of individuals? If so, FedEx is looking for you to join our team as a Retail Customer Service Associate! As the face of our company, you will play a critical role in ensuring our customers have a positive and memorable experience. We are seeking a friendly, energetic, and detail-oriented individual with excellent communication skills and a strong desire to help others. If this sounds like you, we encourage you to apply for this exciting opportunity!

  1. Provide exceptional customer service to all FedEx customers, ensuring their needs are met and exceeded.
  2. Serve as the face of the company, greeting and assisting customers in a professional and friendly manner.
  3. Maintain a positive and welcoming atmosphere in the retail store.
  4. Handle customer inquiries, complaints, and concerns with patience and empathy.
  5. Educate customers on FedEx products and services, and make appropriate recommendations based on their needs.
  6. Process transactions accurately and efficiently, including cash handling and credit card transactions.
  7. Maintain a clean and organized work environment to ensure a pleasant shopping experience for customers.
  8. Collaborate with team members and management to resolve customer issues and improve processes.
  9. Stay up-to-date on company policies, procedures, and promotions to effectively assist customers.
  10. Proactively identify and address potential customer service issues to ensure a seamless and positive experience.
  11. Adhere to all safety and security protocols to protect customers, employees, and company assets.
  12. Continuously seek opportunities to improve customer service processes and contribute to the overall success of the retail store.
  13. Demonstrate a strong work ethic, reliability, and punctuality.
  14. Handle multiple tasks and prioritize effectively in a fast-paced environment.
  15. Maintain a professional and polished appearance at all times.
Where is this job?
This job is located at Philadelphia, PA, USA
Job Qualifications

  • Excellent Communication Skills: A Successful Candidate For This Role Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Colleagues.

  • Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Retail Setting, Is Highly Desirable. The Candidate Should Be Able To Handle Customer Inquiries And Complaints With A Positive And Professional Attitude.

  • Multitasking Abilities: The Job Of A Retail Customer Service Associate At Fedex Involves Handling Multiple Tasks Simultaneously, Such As Assisting Customers, Processing Orders, And Managing Inventory. Therefore, The Candidate Should Have Excellent Multitasking Abilities And The Ability To Work Efficiently Under Pressure.

  • Attention To Detail: Accuracy And Attention To Detail Are Crucial In This Role, As The Candidate Will Be Responsible For Processing Customer Orders And Handling Financial Transactions. Any Mistakes Can Result In A Negative Customer Experience And Loss Of Business For The Company.

  • Team Player: A Candidate For This Role Should Be A Team Player And Able To Work Collaboratively With Colleagues To Achieve Common Goals. This Includes Being Flexible And Adaptable To Changing Work Environments And Schedules. A Positive Attitude And Willingness To Learn Are Also Essential Qualities For A Successful Retail Customer Service Associate At Fedex.

Required Skills

  • Communication

  • Sales

  • Time Management

  • Product knowledge

  • Multitasking

  • Attention to detail

  • customer service

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Flexibility

  • Adaptability

Soft Skills

  • Communication

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Associate in Philadelphia, PA, USA is between $24,000 and $35,000 per year. This may vary depending on the specific company, location, and level of experience of the individual.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 5th, 2024
Apply BeforeFebruary 13th, 2026
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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