Retail Customer Service Associate

Welcome to FedEx, a global leader in shipping and logistics. We are seeking a dynamic and customer-focused Retail Customer Service Associate to join our team. As a Retail Customer Service Associate, you will have the opportunity to interact with customers on a daily basis and provide exceptional service that is the hallmark of our company. If you are passionate about delivering excellent customer experiences and have a strong attention to detail, we want to hear from you. Join our team and be a part of an organization that is committed to delivering on our promise of reliability and exceptional service.

1. Greet and welcome customers in a friendly and professional manner.
2. Provide exceptional customer service by listening to and addressing customer inquiries and concerns.
3. Assist customers with shipping and logistics needs, including packaging, tracking, and delivery options.
4. Inform customers about company policies, procedures, and services.
5. Maintain a clean and organized work area to ensure a positive customer experience.
6. Process transactions and handle cash and credit card payments accurately.
7. Handle customer complaints and resolve issues in a timely and efficient manner.
8. Collaborate with team members to ensure efficient and effective operations.
9. Continuously strive to meet and exceed sales targets and customer satisfaction goals.
10. Stay up-to-date on company products, services, and promotions to provide accurate and helpful information to customers.
11. Uphold company standards and procedures to ensure a safe and secure working environment.
12. Attend training and development programs to enhance customer service skills and product knowledge.
13. Proactively identify opportunities to improve customer service and operational efficiency.
14. Maintain a positive and professional attitude towards customers and colleagues at all times.
15. Adhere to company policies and procedures, including those related to confidentiality and safety.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Salt Lake City, UT, USA is between $24,000 and $37,000 per year. This range may vary depending on factors such as the specific company, experience level, and job responsibilities. Additionally, factors such as bonuses, commissions, and benefits may also impact the overall salary for this role.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.