FedEx

Retail Customer Service Associate

FedEx
Spokane, WA, USA
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to FedEx, a leading global transportation and logistics company. We are currently seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. As an Associate, you will play a vital role in providing exceptional service to our valued customers, ensuring their satisfaction with every interaction. If you have a passion for delivering top-notch customer service and possess excellent communication and problem-solving skills, we want to hear from you! Join our team and become a part of our dynamic and thriving organization.

  1. Greet and welcome customers in a friendly and professional manner.
  2. Provide excellent customer service by addressing and resolving customer inquiries and concerns.
  3. Process customer orders and shipments accurately and efficiently.
  4. Assist customers with packaging and shipping needs.
  5. Maintain a clean and organized store environment.
  6. Upsell and promote additional services and products to customers.
  7. Ensure compliance with company policies and procedures.
  8. Handle cash and credit card transactions accurately.
  9. Collaborate with team members to achieve store goals and targets.
  10. Continuously strive to improve customer experience and satisfaction.
  11. Stay updated on product knowledge and company promotions.
  12. Handle and resolve customer complaints and escalate when necessary.
  13. Maintain a positive and professional attitude towards customers and colleagues.
  14. Follow safety and security procedures to protect company assets.
  15. Attend training and development programs to enhance job skills and knowledge.
Where is this job?
This job is located at Spokane, WA, USA
Job Qualifications

  • Excellent Communication Skills: A Retail Customer Service Associate At Fedex Should Possess Strong Oral And Written Communication Skills To Effectively Interact With Customers And Colleagues.

  • Knowledge Of Products And Services: The Candidate Should Have A Good Understanding Of Fedex's Products And Services To Assist Customers With Their Inquiries And Provide Accurate Information.

  • Customer Service Experience: Prior Experience In A Customer Service Role, Preferably In A Retail Setting, Is A Must For This Position. The Candidate Should Be Able To Handle Customer Complaints And Resolve Issues In A Prompt And Professional Manner.

  • Strong Organizational Skills: As A Retail Customer Service Associate, The Candidate Will Be Responsible For Handling Multiple Tasks, Such As Processing Orders, Managing Inventory, And Assisting Customers. Therefore, Strong Organizational Skills Are Essential For This Role.

  • Ability To Work In A Fast-Paced Environment: The Candidate Should Be Able To Work Efficiently In A Fast-Paced Environment, Handling Multiple Tasks And Prioritizing Workload. This Position May Also Require Working Under Pressure During Peak Periods, Such As Holiday Seasons.

Required Skills

  • Communication

  • Time Management

  • Product knowledge

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Cash Handling

  • Teamwork

  • Problem-Solving

  • Multi-tasking

  • Sales Techniques

  • Organ

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Retail Customer Service Associate in Spokane, WA, USA is $24,000 to $35,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the associate is working in. Some higher paying positions in this field can earn up to $45,000 or more per year.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedJanuary 5th, 2024
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
Reposted
See an issue with this job? Report it to us

Apply with Video Cover Letter Add a warm greeting to your application and stand out!

Upload
About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

Frequently asked questions
More Jobs From FedEx

View All FedEx jobs

Get interviewed today!

JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.

Get Started