Retail Customer Service Associate
Welcome to FedEx, a leading global provider of shipping, logistics, and e-commerce solutions. We are currently seeking a motivated and customer-focused Retail Customer Service Associate to join our team. As a member of our retail store, you will have the opportunity to provide exceptional service to our valued customers while representing the FedEx brand. We are looking for individuals who are passionate about delivering outstanding customer experiences, are detail-oriented, and possess excellent communication skills. If you are a dedicated team player with a strong work ethic, we would love to hear from you.
- Greet and welcome customers to the FedEx retail store in a friendly and professional manner.
- Assist customers in finding and selecting the appropriate shipping, logistics, or e-commerce solutions for their needs.
- Process customer transactions accurately and efficiently, including cash handling and credit card payments.
- Maintain a clean and organized store environment to provide a positive shopping experience for customers.
- Address customer inquiries and concerns promptly and effectively, striving for complete customer satisfaction.
- Demonstrate thorough knowledge of FedEx products and services to effectively educate and inform customers.
- Collaborate with team members to ensure seamless and efficient operations of the retail store.
- Maintain a strong understanding of current promotions, discounts, and sales to effectively communicate with customers.
- Continuously seek opportunities to improve and enhance customer service processes and procedures.
- Adhere to all FedEx policies and procedures, including safety and security protocols, to ensure a safe and secure work environment.
Excellent Communication Skills: A Retail Customer Service Associate At Fedex Should Possess Strong Verbal And Written Communication Skills To Effectively Interact With Customers And Team Members.
Customer Service Experience: Prior Experience In A Customer Service Role Is Essential For This Job. Candidates Should Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Inquiries And Issues.
Knowledge Of Shipping And Logistics: Familiarity With Shipping And Logistics Processes And Procedures Is Highly Desirable For This Role. Candidates Should Have A Basic Understanding Of How To Ship And Track Packages Using Fedex Services.
Attention To Detail: As A Retail Customer Service Associate, Attention To Detail Is Crucial For Ensuring The Accuracy Of Customer Orders And Maintaining The Store's Inventory. Candidates Should Have A Keen Eye For Detail And Be Able To Multitask Effectively.
Ability To Work In A Fast-Paced Environment: Fedex Stores Can Get Busy, Especially During Peak Seasons. Candidates Should Be Able To Handle High-Pressure Situations And Work Efficiently In A Fast-Paced Environment While Maintaining A Positive Attitude.
Communication
Sales
Time Management
Multitasking
Attention to detail
customer service
Cash Handling
Teamwork
Computer skills
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
Decision-making
According to JobzMall, the average salary range for a Retail Customer Service Associate in New York, NY, USA is $30,000-$40,000 per year. However, this can vary depending on factors such as the specific company, job experience, and location within the city. Additionally, some companies may offer additional perks or benefits that could impact the overall salary range.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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