Retail Customer Service Associate
Are you a people-oriented individual with a passion for delivering exceptional customer service? Do you thrive in a fast-paced retail environment? If so, we have an exciting opportunity for you! FedEx is seeking a Retail Customer Service Associate to join our team and provide top-notch service to our valued customers. As a member of our team, you will have the opportunity to interact with a diverse group of customers, solve problems, and represent the FedEx brand. We are looking for candidates who are friendly, detail-oriented, and possess strong communication skills. If this sounds like you, we encourage you to apply for this rewarding position!
- Greet and assist customers in a friendly and professional manner
- Provide exceptional customer service by answering questions, resolving issues, and addressing concerns
- Maintain a thorough knowledge of FedEx products and services to effectively assist customers
- Process customer transactions accurately and efficiently
- Operate cash registers and handle financial transactions in accordance with company procedures
- Communicate with customers via phone, email, and in-person to provide updates on shipments and address any concerns
- Work collaboratively with team members to ensure the store operates smoothly and efficiently
- Maintain a clean and organized work environment to enhance the customer experience
- Identify opportunities to upsell and cross-sell products and services to customers
- Adhere to company policies and procedures to ensure a safe and secure work environment
- Attend training and development programs to continuously improve knowledge and skills
- Represent the FedEx brand in a professional and positive manner at all times.
Excellent Communication Skills: A Retail Customer Service Associate At Fedex Must Possess Exceptional Communication Skills To Effectively Interact With Customers And Address Their Inquiries And Concerns.
Knowledge Of Fedex Services And Products: The Ideal Candidate Should Have A Thorough Understanding Of Fedex Services And Products To Provide Accurate Information And Assistance To Customers.
Customer Service Experience: Prior Experience In A Customer Service Role Is Preferred For This Position. It Demonstrates The Ability To Handle Customer Interactions And Provide Satisfactory Solutions.
Attention To Detail: A Retail Customer Service Associate Needs To Pay Attention To Detail To Ensure All Customer Transactions Are Accurately Processed And Recorded.
Multitasking Abilities: The Role Of A Retail Customer Service Associate At Fedex Involves Handling Multiple Tasks Simultaneously, Such As Answering Phone Calls, Responding To Emails, And Assisting Customers In Person. Therefore, The Candidate Should Possess Strong Multitasking Abilities.
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Cash Handling
Teamwork
Organization
Problem-Solving
Adaptability
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Retail Customer Service Associate in Kansas City, MO, USA is between $22,000 to $35,000 per year. However, this can vary depending on the specific job role, experience level, and the company. Some retail customer service associates may earn higher salaries if they have specialized skills or work in higher-end retail stores. Additionally, factors such as location, benefits, and commission or bonus structures can also impact the salary range for this position.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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