Retail Customer Service Associate

Welcome to FedEx! We are seeking a highly motivated and customer-focused individual to join our team as a Retail Customer Service Associate. In this role, you will have the opportunity to provide exceptional service to our valued customers, while also contributing to the overall success of our retail operations. We are looking for someone who is passionate about delivering an outstanding customer experience and has the ability to thrive in a fast-paced environment. If you have a positive attitude, excellent communication skills, and a desire to grow with a dynamic company, we want to hear from you!

1. Greet and welcome customers to the FedEx retail store with a friendly and professional demeanor.
2. Provide exceptional customer service by addressing customer inquiries, concerns, and complaints in a timely and effective manner.
3. Assist customers with shipping and packaging needs, including selecting the appropriate shipping options and packaging materials.
4. Process customer transactions accurately and efficiently using the company's point-of-sale system.
5. Maintain a clean and organized retail environment, including stocking shelves and keeping displays neat and presentable.
6. Collaborate with team members to ensure smooth and efficient store operations.
7. Continuously strive to improve the customer experience by identifying areas for improvement and making suggestions to management.
8. Stay up-to-date on company policies, products, and services to effectively communicate with customers.
9. Follow security and safety procedures to protect company assets and ensure the safety of customers and employees.
10. Continuously meet and exceed performance goals and targets set by management.
11. Attend training sessions and meetings to enhance skills and knowledge, and stay updated on changes in company policies and procedures.
12. Maintain a positive and professional attitude at all times, representing the FedEx brand with integrity and enthusiasm.
13. Collaborate with other departments, such as shipping and logistics, to ensure timely and accurate delivery of customer packages.
14. Handle cash and credit card transactions with accuracy and accountability.
15. Demonstrate a willingness to take on additional responsibilities and tasks as needed to support the overall success of the retail store.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Santa Maria, CA, USA is $27,000 - $35,000 per year. This may vary depending on the specific company, level of experience, and additional qualifications of the individual.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.