Retail Customer Service Associate

Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced, dynamic environment? If so, then we have the perfect opportunity for you! As a Retail Customer Service Associate at FedEx, you will play a critical role in ensuring that our customers have a positive experience from start to finish. We are looking for driven individuals who are committed to delivering excellent service and are always willing to go the extra mile. If you have a strong attention to detail, excellent communication skills, and a desire to make a difference, we want you on our team!

1. Provide exceptional customer service to all clients, ensuring their needs are met and exceeded.
2. Maintain a positive and professional attitude at all times, creating a welcoming and friendly environment for customers.
3. Handle customer inquiries, complaints, and feedback in a timely and efficient manner.
4. Build and maintain strong relationships with customers, ensuring their loyalty and satisfaction.
5. Process transactions accurately and efficiently, utilizing company systems and processes.
6. Assist customers with product selection and provide information about products and services.
7. Proactively identify and anticipate customer needs, offering appropriate solutions and recommendations.
8. Maintain a clean and organized work area, ensuring a professional and inviting atmosphere for customers.
9. Collaborate with team members and other departments to resolve customer issues and improve overall customer satisfaction.
10. Continuously seek opportunities to improve and enhance the customer experience.
11. Keep up-to-date with company policies, procedures, and products to provide accurate information to customers.
12. Adhere to all safety and security protocols to ensure the safety of customers, employees, and company assets.
13. Complete all assigned tasks and duties efficiently and effectively.
14. Participate in training and development opportunities to continuously improve customer service skills.
15. Contribute to a positive and collaborative team environment.

According to JobzMall, the average salary range for a Retail Customer Service Associate in Los Angeles, CA, USA is $20,000 to $40,000 per year. However, this can vary depending on the specific company, location, and level of experience. Some retail customer service associates may also receive commission or bonus incentives on top of their base salary.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.