NLC002: Customer Service Representative
Welcome to FedEx! We are currently seeking a dedicated and personable individual to join our team as a Customer Service Representative. In this role, you will have the opportunity to provide exceptional service to our valued customers and contribute to the success of our organization. We are looking for someone with excellent communication skills, a positive attitude, and a strong commitment to delivering top-notch service. If you have a passion for helping others and thrive in a fast-paced environment, we would love to have you on our team. Read on to learn more about this exciting opportunity and the qualifications we are seeking.
- Greet and welcome customers in a professional and friendly manner.
- Serve as the first point of contact for customers and provide prompt and efficient assistance.
- Handle high volumes of incoming calls, emails, and other inquiries from customers.
- Listen to customer concerns and resolve issues in a timely and satisfactory manner.
- Maintain a positive and empathetic attitude towards customers at all times.
- Accurately enter and update customer information in the database.
- Collaborate with other departments to ensure prompt resolution of customer issues.
- Keep up-to-date knowledge of company products and services to effectively assist customers.
- Provide guidance and support to customers on shipping, tracking, and other related inquiries.
- Handle customer complaints and escalate to the appropriate channels when necessary.
- Follow up with customers to ensure complete satisfaction with the service provided.
- Meet and exceed customer service goals and metrics set by the company.
- Continuously strive to improve and enhance the customer experience.
- Adhere to company policies and procedures while providing customer service.
- Maintain a professional and courteous demeanor at all times.
- Contribute to a positive and collaborative team environment.
- Attend training sessions and workshops to enhance customer service skills.
- Perform any other duties assigned by the supervisor.
Excellent Communication Skills: A Nlc002 Customer Service Representative Should Possess Exceptional Communication Skills, Both Verbal And Written, In Order To Effectively Interact With Customers And Address Their Concerns.
Strong Problem-Solving Abilities: The Ability To Think On Your Feet And Come Up With Creative Solutions To Customer Issues Is Essential For This Role. Nlc002 Representatives Should Be Able To Handle Difficult Or Complex Situations With Ease.
Customer Service Experience: Previous Experience In A Customer Service Role, Preferably In A Fast-Paced Environment, Is Highly Desirable For This Position. This Demonstrates The Candidate's Understanding Of Customer Needs And How To Provide The Best Service.
Attention To Detail: Accuracy And Attention To Detail Are Crucial For This Role, As Customer Service Representatives At Fedex Are Responsible For Processing And Tracking Shipments, As Well As Handling Customer Inquiries And Complaints.
Multitasking Skills: The Ability To Handle Multiple Tasks And Prioritize Effectively Is Important For Nlc002 Representatives, As They May Need To Handle Multiple Customer Inquiries Or Issues Simultaneously While Maintaining A High Level Of Service.
Communication
Time Management
Attention to detail
Conflict Resolution
customer service
Teamwork
Computer skills
Empathy
Organization
Problem-Solving
Adaptability
Multi-tasking
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a NLC002: Customer Service Representative in Rotterdam, Netherlands is between €29,000 and €35,000 per year. This range can vary depending on factors such as the specific company, experience level, and additional skills or qualifications. It is important to note that salaries may also be impacted by the cost of living in Rotterdam, as well as any benefits and bonuses offered by the employer.
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FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.
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