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FedEx

Młodszy Agent ds. Wsparcia Operacji

FedEx

Częstochowa, Poland
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you passionate about providing exceptional customer service and solving complex problems? Are you looking for a dynamic and fast-paced work environment where you can grow and develop your skills? Then FedEx has the perfect opportunity for you as a Młodszy Agent ds. Wsparcia Operacji. As a member of our team, you will play a crucial role in supporting our operations and ensuring the satisfaction of our valued customers. With your strong communication skills, attention to detail, and ability to thrive in a team-oriented environment, you will be a valuable asset to our team. Join us and take your career to new heights with FedEx!

  1. Provide exceptional customer service by addressing and resolving complex problems in a timely and professional manner.
  2. Support the operations of the company by effectively handling customer inquiries, orders, and complaints.
  3. Ensure customer satisfaction by consistently meeting or exceeding service expectations.
  4. Develop and maintain strong relationships with customers, colleagues, and other team members.
  5. Communicate effectively and efficiently with customers, colleagues, and management.
  6. Collaborate with other team members to identify and implement process improvements to enhance customer experience.
  7. Maintain accurate and detailed records of customer interactions and transactions.
  8. Demonstrate a strong understanding of company policies, procedures, and products to effectively assist customers.
  9. Continuously develop and enhance knowledge of company products and services to better serve customer needs.
  10. Contribute to a positive and productive team environment through open communication, collaboration, and a willingness to assist others.
  11. Uphold company values and represent the brand in a professional manner.
  12. Take initiative to identify and resolve potential customer issues before they escalate.
  13. Meet and exceed individual and team performance goals.
  14. Adhere to company guidelines and standard operating procedures.
  15. Attend training sessions and meetings as required to stay updated on company policies, procedures, and products.
Where is this job?
This job is located at Częstochowa, Poland
Job Qualifications
  • Strong Communication Skills: As A Młodszy Agent Ds. Wsparcia Operacji At Fedex, You Will Be Required To Communicate With Various Internal And External Stakeholders On A Daily Basis. Therefore, Having Excellent Verbal And Written Communication Skills Is Crucial For This Role.

  • Customer Service Experience: This Role Involves Providing Support And Assistance To Customers, Both Internal And External. Hence, Having Previous Experience In A Customer Service Role Would Be Highly Beneficial.

  • Attention To Detail: As A Młodszy Agent Ds. Wsparcia Operacji, You Will Be Responsible For Handling A Large Volume Of Data And Ensuring Its Accuracy. Therefore, Having A Keen Eye For Detail And The Ability To Work With Precision Is Essential.

  • Time Management Skills: This Role Involves Handling Multiple Tasks And Meeting Strict Deadlines. Hence, Having Strong Time Management Skills And The Ability To Prioritize Tasks Effectively Is Crucial For Success In This Role.

  • Proficiency In Microsoft Office: As A Młodszy Agent Ds. Wsparcia Operacji, You Will Be Required To Work With Various Software And Tools, Including Microsoft Office. Having A Strong Understanding Of These Programs, Particularly Excel, Is Necessary For This Role.

Required Skills
  • Communication

  • Time Management

  • Multitasking

  • Attention to detail

  • Organizational Skills

  • customer service

  • Computer proficiency

  • Teamwork

  • Problem-Solving

  • Adaptability

  • Prioritization

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • collaboration

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Młodszy Agent ds. Wsparcia Operacji in Częstochowa, Poland is between 3,500 PLN to 5,500 PLN per month. This equates to approximately $920 to $1,445 in US dollars per month. However, salaries can vary depending on factors such as experience, qualifications, and the specific company or industry.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesPolish
Job PostedMay 12th, 2025
Apply BeforeSeptember 8th, 2025
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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