Computer Technician

Are you a tech-savvy problem solver with a passion for customer service? Look no further! FedEx is seeking a skilled Computer Technician to join our dynamic team. As a Computer Technician, you will be responsible for providing technical support to our customers, ensuring their computer systems are up and running smoothly. We are looking for someone with strong troubleshooting skills, excellent communication abilities, and a positive attitude. If you are ready for a challenging and rewarding career, apply now!

1. Provide technical support to customers to troubleshoot and resolve computer-related issues in a timely and efficient manner.
2. Diagnose hardware and software problems and perform necessary repairs or replacements.
3. Install, configure, and maintain computer systems and related equipment.
4. Follow established procedures and protocols to ensure customer satisfaction and minimize downtime.
5. Communicate technical information in a clear and understandable manner to customers with varying levels of computer knowledge.
6. Document all support activities and maintain accurate records of customer interactions.
7. Stay up-to-date with the latest technology and industry developments to provide innovative solutions to customers.
8. Collaborate with team members to identify and implement process improvements to enhance efficiency and effectiveness of technical support.
9. Maintain a positive and professional attitude at all times, even in challenging situations.
10. Adhere to company policies and procedures, including security protocols, to protect customer data and maintain confidentiality.
11. Provide training and guidance to customers on how to effectively use their computer systems and software.
12. Continuously strive to provide excellent customer service and ensure customer satisfaction.
13. Proactively monitor and address potential system issues to prevent disruptions for customers.
14. Take ownership of customer issues and follow through until resolution is achieved.
15. Act as a brand ambassador for FedEx, promoting the company's values and commitment to quality service.

According to JobzMall, the average salary range for a Computer Technician in Los Angeles, CA, USA is between $35,000 and $65,000 per year. This range can vary depending on factors such as level of experience, specific job duties, and the company or organization the technician is employed with.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.