Collections Agent

Welcome to FedEx, where we are committed to delivering exceptional service to our customers. We are currently seeking a motivated and results-driven Collections Agent to join our team. As a Collections Agent at FedEx, you will be responsible for collecting outstanding balances from customers while maintaining a professional and customer-focused approach. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment. If you are a self-starter with a passion for customer service and a drive for success, we want you on our team!

1. Contact customers to collect outstanding balances in a timely and professional manner.
2. Maintain accurate and up-to-date records of all collections activities.
3. Utilize various communication methods, such as phone, email, and mail, to reach out to customers.
4. Investigate and resolve any billing or payment discrepancies.
5. Work with customers to set up payment plans and negotiate payment arrangements.
6. Monitor and track payment deadlines to ensure timely collections.
7. Escalate difficult or unresolved cases to the appropriate department or supervisor.
8. Provide exceptional customer service and maintain a positive attitude in all interactions.
9. Collaborate with other team members and departments to streamline collections processes.
10. Stay up-to-date on company policies and procedures related to collections.
11. Meet and exceed individual and team targets and goals.
12. Maintain confidentiality and handle sensitive customer information with care.
13. Communicate effectively with customers, colleagues, and superiors.
14. Proactively identify and report any potential issues or areas for improvement in the collections process.
15. Adhere to all applicable laws, regulations, and company policies related to collections practices.

According to JobzMall, the average salary range for a Collections Agent in Raleigh, NC, USA is $29,000 - $37,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the Collections Agent is working for. Some companies may offer higher salaries for experienced or specialized Collections Agents, while others may offer lower salaries for entry-level positions. Additionally, the cost of living in Raleigh may also affect the average salary for this position.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.