Collections Agent

"Come join the dynamic and fast-paced team at FedEx as a Collections Agent and play a crucial role in ensuring timely and accurate payment processing for our valued customers. As a Collections Agent, you will have the opportunity to utilize your exceptional communication and negotiation skills to proactively contact customers and resolve outstanding balances. We are looking for an individual who thrives in a challenging environment and is dedicated to providing top-notch customer service. If you have a strong attention to detail and a passion for problem-solving, we want to hear from you!"

1. Contact customers with outstanding balances to collect payments in a timely and efficient manner.
2. Utilize exceptional communication and negotiation skills to proactively resolve payment issues.
3. Maintain accurate and up-to-date records of all collection activities.
4. Provide top-notch customer service by addressing customer inquiries and concerns in a professional and timely manner.
5. Monitor and analyze customer accounts to identify potential payment issues and take appropriate action.
6. Collaborate with other departments to resolve customer disputes and ensure timely resolution.
7. Follow company policies and procedures for collections and adhere to all legal requirements.
8. Maintain confidentiality of customer information and handle sensitive financial data with integrity.
9. Meet or exceed monthly/quarterly collection targets as set by the company.
10. Continuously identify and implement process improvements to increase efficiency and effectiveness of collections.
11. Keep up-to-date with industry trends and best practices in collections.
12. Participate in training and development programs to enhance skills and knowledge related to collections.
13. Represent the company in a professional and positive manner at all times.
14. Work collaboratively with team members to achieve overall team goals and objectives.
15. Adhere to all safety and security protocols to ensure a safe working environment for all employees.

According to JobzMall, the average salary range for a Collections Agent in Las Vegas, NV, USA is $30,000 to $45,000 per year. However, this can vary depending on the specific company, experience level, and other factors. Some collections agents may also receive bonuses or commission for successfully collecting on overdue accounts.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.