Collections Agent

Welcome to FedEx, a global leader in transportation, e-commerce, and supply chain management solutions. We are currently seeking a driven and results-oriented Collections Agent to join our team. As a Collections Agent, you will play a crucial role in ensuring the timely and efficient collection of outstanding accounts receivable for our company. We are looking for someone who is detail-oriented, organized, and possesses excellent communication skills to effectively work with customers and internal teams. If you are a self-motivated individual with a passion for delivering exceptional customer service and have a strong understanding of accounting principles, we encourage you to apply for this exciting opportunity at FedEx.

1. Manage and oversee the collection of outstanding accounts receivable for the company.
2. Contact customers to obtain payment on overdue accounts and resolve any billing issues.
3. Utilize various collection techniques, such as phone calls, emails, and letters, to ensure timely collection of payments.
4. Maintain accurate and up-to-date records of all collection activities.
5. Collaborate with internal teams, including sales and accounting, to resolve customer issues and discrepancies in a timely manner.
6. Monitor and analyze customer payment trends and recommend strategies to improve collection efficiency.
7. Ensure compliance with company policies and procedures related to collections.
8. Provide excellent customer service by promptly responding to inquiries and disputes from customers.
9. Prepare and present collection reports to management on a regular basis.
10. Stay up-to-date with industry trends and regulations related to collections.
11. Identify areas for process improvement and make recommendations to increase efficiency and effectiveness of collection efforts.
12. Meet and exceed collection goals and targets set by the company.
13. Train and mentor other team members as needed.
14. Maintain confidentiality of sensitive financial information.
15. Represent the company in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Collections Agent in Miami, FL, USA is $29,000 - $42,000 per year. This can vary depending on experience level, education, and the specific company and industry the agent works in. Some companies may also offer commission or bonuses based on performance.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.