Collections Agent

Are you a skilled negotiator with excellent communication skills? Do you thrive in a fast-paced environment and enjoy finding solutions to complex problems? If so, FedEx has an exciting opportunity for you as a Collections Agent!In this role, you will be responsible for contacting customers who have outstanding balances and working with them to resolve their accounts. You will use your persuasive abilities to negotiate payment plans and develop strategies to collect on delinquent accounts.To excel in this role, you must have a strong attention to detail, be able to work independently, and have a proven track record of meeting and exceeding goals. A high school diploma or equivalent is required, and previous experience in collections or customer service is preferred.If you are a motivated individual with a passion for customer service and a drive to succeed, we want to hear from you! Join our team at FedEx and take the next step in your career.

1. Contact customers with outstanding balances and work with them to resolve their accounts.
2. Utilize strong negotiation skills to develop payment plans and strategies for collecting on delinquent accounts.
3. Maintain a high level of professionalism and customer service while communicating with customers.
4. Meet and exceed monthly collection goals set by management.
5. Monitor and track customer payment plans to ensure timely and complete payments.
6. Conduct thorough research and analysis of customer accounts to identify areas for improvement and potential solutions.
7. Document all customer interactions and updates in the appropriate systems.
8. Collaborate with other departments, such as accounting and sales, to resolve complex customer issues.
9. Stay up-to-date on company policies and procedures related to collections and provide feedback for improvement.
10. Adhere to all legal and ethical standards when dealing with customers and their accounts.
11. Maintain a positive attitude and strong work ethic in a fast-paced and dynamic environment.
12. Attend regular training and development sessions to enhance skills and knowledge in collections.
13. Use critical thinking and problem-solving skills to find solutions to complex customer issues.
14. Communicate effectively with team members and management to provide updates on progress and challenges.
15. Uphold a high level of confidentiality and handle sensitive customer information with discretion.

According to JobzMall, the average salary range for a Collections Agent in Austin, TX, USA is between $33,000 and $45,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the Collections Agent is working for.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.