Collections Agent

Are you a driven and results-oriented individual looking for a challenging and rewarding career? Look no further than FedEx! We are currently seeking a Collections Agent to join our dynamic team. As a Collections Agent, you will be responsible for managing and collecting on past due accounts, ensuring timely payments and maintaining positive customer relationships. If you possess strong communication skills, attention to detail, and a passion for delivering exceptional customer service, we want to hear from you! See below for the qualifications we are looking for in our ideal candidate.

1. Manage and collect on past due accounts in a timely and efficient manner.
2. Maintain accurate and up-to-date records of collection efforts and customer interactions.
3. Communicate with customers in a professional and courteous manner to resolve outstanding balances.
4. Utilize negotiation and problem-solving skills to reach mutually beneficial resolutions.
5. Develop and maintain positive relationships with customers to promote future business.
6. Collaborate with other departments to resolve customer issues and improve overall collection processes.
7. Meet and exceed individual and team collection targets.
8. Comply with all company policies and procedures regarding collections and customer interactions.
9. Utilize available resources and technology to streamline collection processes and increase efficiency.
10. Keep up-to-date with industry regulations and best practices to ensure compliance.
11. Provide exceptional customer service by addressing customer inquiries and concerns in a timely and professional manner.
12. Identify and report any potential risks or issues related to collections.
13. Work independently and as part of a team to achieve department and company goals.
14. Continuously strive to improve collection processes and procedures to increase overall effectiveness.
15. Maintain confidentiality and handle sensitive customer information with care.

According to JobzMall, the average salary range for a Collections Agent in Kansas City, MO, USA is $29,000-$42,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry. Some companies may also offer commission or bonuses on top of the base salary.

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.