FedEx

Clearance Agent-Assoc

FedEx

Angeles, Pampanga, Philippines
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Are you a highly organized and detail-oriented individual with a passion for customer service? Are you looking for an exciting career opportunity with a global leader in logistics and transportation? Look no further than FedEx! We are currently seeking a Clearance Agent-Associate to join our team and help us deliver unparalleled service to our customers. In this role, you will be responsible for ensuring the timely and accurate processing of customs clearances for international shipments. If you have a strong understanding of customs regulations, excellent communication skills, and a customer-centric mindset, we want to hear from you! Join our team at FedEx and take your career to new heights.

  1. Process Customs Clearances: The primary responsibility of this role is to ensure the timely and accurate processing of customs clearances for international shipments.
  2. Comply with Regulations: The Clearance Agent-Associate must have a strong understanding of customs regulations and ensure all shipments are in compliance with these regulations.
  3. Maintain Accurate Records: It is the responsibility of the Clearance Agent-Associate to maintain accurate records of all customs clearances and related documentation.
  4. Communicate with Customers: The successful candidate will be responsible for communicating with customers regarding any customs clearance issues or delays and providing excellent customer service.
  5. Coordinate with Internal Teams: The Clearance Agent-Associate will work closely with other internal teams to ensure smooth and timely processing of customs clearances.
  6. Resolve Issues: In the event of any issues or delays with customs clearances, the Clearance Agent-Associate must be able to troubleshoot and resolve them in a timely manner.
  7. Stay Up-to-Date with Industry Changes: It is the responsibility of the Clearance Agent-Associate to stay informed about any changes in customs regulations and adapt processes accordingly.
  8. Ensure Compliance with Company Policies: The Clearance Agent-Associate must adhere to all company policies and procedures, including those related to customs clearances.
  9. Provide Support to Team Members: The successful candidate will be responsible for providing support to other team members as needed, including training and mentoring new agents.
  10. Continuously Improve Processes: The Clearance Agent-Associate will be expected to identify areas for improvement in the customs clearance process and make recommendations for streamlining and efficiency.
  11. Uphold the FedEx Brand: As a representative of FedEx, the Clearance Agent-Associate is responsible for upholding the company's brand and values in all interactions with customers and stakeholders.
Where is this job?
This job is located at Angeles, Pampanga, Philippines
Job Qualifications
  • Knowledge Of Customs Regulations And Procedures: A Clearance Agent-Assoc Should Have A Thorough Understanding Of The Rules And Regulations Governing International Trade And Customs Procedures, Including Tariff Classifications, Valuation, And Country Of Origin Requirements.

  • Strong Attention To Detail: As A Clearance Agent-Assoc, One Must Be Detail-Oriented And Have The Ability To Accurately Review And Process Large Volumes Of Paperwork While Ensuring Compliance With All Relevant Regulations And Requirements.

  • Experience With Customs Clearance Software: Familiarity With Electronic Customs Clearance Systems, Such As Fedex Trade Networks Or Similar Software, Is Essential For Efficiently Processing Shipments And Completing Necessary Paperwork.

  • Excellent Communication Skills: The Role Of A Clearance Agent-Assoc Involves Constant Communication With Various Parties, Including Customers, Customs Officials, And Other Stakeholders. Strong Verbal And Written Communication Skills Are Necessary To Effectively Convey Information And Resolve Any Issues That May Arise.

  • Ability To Work Under Pressure: As A Clearance Agent-Assoc, One May Be Required To Handle Urgent And Time-Sensitive Shipments, Especially In The Case Of Import/Export Emergencies. The Ability To Remain Calm And Work Efficiently Under Pressure Is Crucial For Success In This Role.

Required Skills
  • Communication Skills

  • Time Management

  • Multitasking

  • Attention to detail

  • customer service

  • Risk assessment

  • Confidentiality

  • Problem-Solving

  • Background Checks

  • Compliance monitoring

  • Security Clearance

Soft Skills
  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • flexibility

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Clearance Agent-Assoc in Angeles, Pampanga, Philippines is between PHP 12,000 to PHP 18,000 per month. However, this can vary depending on the specific company, experience level, and job responsibilities. Some companies may offer higher salaries for candidates with more experience and specialized skills. It is important to research the specific company and job listing to get a better understanding of the salary range for this position.

Additional Information
FedEx is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedAugust 27th, 2025
Apply BeforeJune 9th, 2026
This job posting is from a verified source. 
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About FedEx

FedEx Corporation is an American multinational delivery services company headquartered in Memphis, Tennessee. The name "FedEx" is a syllabic abbreviation of the name of the company's original air division, Federal Express (now FedEx Express), which was used from 1973 until 2000. The company is known for its overnight shipping service and pioneering a system that could track packages and provide real-time updates on package location, a feature that has now been implemented by most other carrier services. FedEx is also one of the top contractors of the US government.

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