Field Property Claims Representative

Are you a problem-solver with a passion for helping others? Farmers Insurance is seeking a Field Property Claims Representative to join our team. In this role, you will be responsible for investigating and resolving property insurance claims, ensuring our customers receive prompt and fair service. We are looking for a driven and empathetic individual who is able to work independently and communicate effectively with a diverse range of people. If you have a strong attention to detail and are committed to providing exceptional customer service, we want to hear from you!

1. Investigate and resolve property insurance claims in a timely and efficient manner.
2. Provide prompt and fair service to customers throughout the claims process.
3. Demonstrate strong problem-solving skills to effectively resolve issues and complaints.
4. Communicate effectively with a diverse range of individuals including customers, colleagues, and other insurance professionals.
5. Work independently to manage a caseload of claims and meet performance goals.
6. Maintain accurate and detailed records of claims, including documentation of investigations and outcomes.
7. Adhere to company policies and procedures, as well as industry regulations and guidelines.
8. Build and maintain positive relationships with customers, ensuring their satisfaction with the claims process.
9. Continuously seek opportunities to improve processes and procedures to enhance customer service and efficiency.
10. Stay up-to-date with industry developments and changes in insurance policies and regulations.
11. Collaborate with other team members to share knowledge and best practices.
12. Demonstrate empathy and a customer-centric approach when handling claims and interactions with customers.
13. Represent the company in a professional and ethical manner at all times.
14. Adhere to strict confidentiality guidelines when handling sensitive customer information.
15. Attend training and development sessions to continuously improve skills and knowledge.

According to JobzMall, the average salary range for a Field Property Claims Representative in Grand Junction, CO, USA is $47,000-$65,000 per year. However, this can vary depending on the specific company, experience level, and other factors.

Farmers Insurance Group is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees.