Claims Customer Service Associate
The Customer Service Associate position operates in a claims contact center assisting customers needing to file an insurance claim. Responds to inbound telephone inquiries in a Claims Contact Center. Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties. Provide customers with an explanation of the claim process. May authorize services such as road side assistance and rental cars. Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims. Ensures all customer interactions are clearly and accurately documented in the claim file.
Customer Service Experience preferred.
Possesses flexibility to work in a fast paced, dynamic environment
Time Management
MS Excel
MS Word
Reporting skills
Record Keeping Skills
Customer service-oriented
Process Improvement
Verbal communication
Results-oriented
written communication
Attention to detail
Adaptability
According to JobzMall, the average salary range for a Claims Customer Service Associate in 3315 Rainier Ave S, Seattle, WA 98144, USA is $37,802 - $45,971 per year.
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Farmers Insurance Group is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees.
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