Farmers Insurance

Auto Physical Damage Specialist III

Farmers Insurance

Pleasanton, CA, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you a seasoned insurance professional with a keen eye for detail and a passion for helping others? Look no further, because Farmers Insurance is seeking a highly skilled Auto Physical Damage Specialist III to join our dynamic team. As the leading provider of auto insurance in the nation, we are dedicated to providing exceptional service and support to our customers. If you have a strong background in auto physical damage claims and possess excellent analytical and communication skills, we want to hear from you! Join us in our mission to protect and serve our customers' needs and make a positive impact in their lives.

  1. Conduct thorough investigations of auto physical damage claims, including assessing damages, determining coverage, and analyzing policy information.
  2. Serve as the primary point of contact for customers throughout the claims process, providing excellent customer service and addressing any concerns or questions they may have.
  3. Collaborate with internal teams, such as adjusters and underwriters, to ensure accurate and timely processing of claims.
  4. Utilize strong analytical skills to review and evaluate claims, identify potential fraud, and make sound decisions regarding coverage and settlement.
  5. Maintain up-to-date knowledge of insurance policies, procedures, and regulations to accurately assess and handle claims.
  6. Communicate effectively with customers, agents, and other stakeholders to provide updates on the status of claims and address any issues or concerns.
  7. Ensure compliance with company standards and guidelines, as well as state and federal regulations, throughout the claims process.
  8. Mentor and train junior team members to ensure consistent and high-quality claim handling.
  9. Participate in ongoing professional development to enhance skills and knowledge in the insurance industry.
  10. Uphold the company's mission and values of providing exceptional service and support to our customers and making a positive impact in their lives.
Where is this job?
This job is located at Pleasanton, CA, USA
Job Qualifications
  • Bachelor's Degree In A Relevant Field Such As Insurance, Risk Management, Or Business Administration.

  • Minimum Of 3-5 Years Of Experience In Auto Physical Damage Claims Handling, Preferably In A Supervisory Or Leadership Role.

  • In-Depth Knowledge Of Auto Insurance Policies, Coverage, And Regulatory Requirements.

  • Strong Analytical And Problem-Solving Skills With The Ability To Make Sound Decisions Based On Complex Information.

  • Excellent Communication And Customer Service Skills, With The Ability To Effectively Negotiate And Resolve Conflicts.

Required Skills
  • Time Management

  • Negotiation skills

  • Attention to detail

  • Conflict Resolution

  • customer service

  • Analytical Thinking

  • Claims Processing

  • Damage Assessment

  • Technical Expertise

  • Insurance Knowledge

  • Vehicle Repair

Soft Skills
  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Auto Physical Damage Specialist III in Pleasanton, CA, USA is $75,000-$90,000 per year. However, this may vary depending on the specific job duties, experience, and qualifications of the individual.

Additional Information
Farmers Insurance is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedFebruary 13th, 2025
Apply BeforeApril 11th, 2026
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About Farmers Insurance

Farmers Insurance Group is an American insurer group of automobiles, homes and small businesses and also provides other insurance and financial services products. Farmers Insurance has more than 48,000 exclusive and independent agents and approximately 21,000 employees.

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