Retail Technical Support Specialist

Are you a customer service-oriented individual with a passion for technology? Do you have a knack for troubleshooting technical issues and providing solutions? If so, then we have a role for you! Fareway Stores is seeking a Retail Technical Support Specialist to join our team and provide top-notch technical support for our retail stores. In this role, you will be responsible for assisting our store associates with their technology needs, ensuring smooth operations and optimal customer experience. We are looking for a motivated and knowledgeable individual who can thrive in a fast-paced retail environment. If you have the required qualifications and a friendly, helpful personality, we want to hear from you!

1. Provide technical support to store associates for all technology-related issues, including hardware, software, and network connectivity.
2. Troubleshoot and resolve technical issues in a timely and efficient manner to minimize disruptions to store operations.
3. Communicate effectively with store associates to gather information and provide updates on the status of technical issues.
4. Train store associates on the proper use of technology and provide ongoing support to ensure their proficiency.
5. Collaborate with IT teams to escalate and resolve complex technical issues.
6. Proactively identify and address potential technical issues to prevent disruptions in store operations.
7. Maintain accurate records of technical support requests and resolutions.
8. Stay updated on the latest technology trends and updates to provide the most effective support.
9. Assist in the installation and maintenance of new technology systems in retail stores.
10. Ensure compliance with company policies and procedures related to technology use and security.
11. Provide excellent customer service by responding to inquiries and requests in a professional and timely manner.
12. Continuously seek ways to improve and optimize the technical support process to enhance the customer and store associate experience.
13. Collaborate with cross-functional teams to implement new technology initiatives and projects.
14. Maintain a positive and helpful attitude while interacting with store associates and other team members.
15. Adhere to all safety and security protocols while providing technical support in retail store environments.

According to JobzMall, the average salary range for a Retail Technical Support Specialist in Boone, IA 50036, USA is $35,000 to $45,000 per year. However, this can vary depending on factors such as the company, experience level, and specific job responsibilities. It is important to research and compare salaries for similar positions in the area to get a more accurate estimate. Additionally, the cost of living in Boone, IA may also impact the salary range.

Fareway Stores, Inc. is a growing Midwest grocery company based in Boone, Iowa and operates 122 grocery store locations in Iowa, Illinois, Minnesota, Nebraska, and South Dakota. Fareway mainly provides service and food distribution in the Midwest.