Customer Service Representative

Do you have a passion for providing top-notch customer service, absolute reliability, and a friendly demeanor? If so, we’d love to hear from you! We are currently looking for a Customer Service Representative at our Family Dollar store. As a Customer Service Representative, you will be the face of our business, demonstrating professionalism, strong communication skills, and an unwavering commitment to customer service. The successful candidate will have a minimum of a high school diploma and at least 1 year of customer service experience. You should possess the ability to remain calm and patient in stressful or difficult situations, be comfortable working with a variety of people, and have a friendly, confident attitude. Additionally, you should be well-versed in retail terms, have basic knowledge of computer applications, and be able to stand for long periods of time. If you think you have what it takes to join our team, we'd love to hear from you!

Responsibilities:

1. Greet and assist customers in a friendly, professional manner.
2. Answer customer questions regarding products or services.
3. Process payments and issue receipts.
4. Restock shelves and ensure that products are properly displayed.
5. Maintain cleanliness of store.
6. Handle customer complaints and provide solutions.
7. Record and resolve customer service issues.
8. Follow up with customers to ensure satisfaction.
9. Monitor inventory levels and order supplies as needed.
10. Train new customer service representatives.

According to JobzMall, the average salary range for a Customer Service Representative in Jackson, TN, USA is between $20,000 and $32,000 per year. This range is based on the salaries of individuals who have recently been hired for customer service roles in the Jackson area.

Family Dollar is an American variety store chain. With over 8,000 locations in all states except Alaska, Hawaii, Oregon and Washington, it is the second largest retailer of its type in the United States.