Senior Performance Specialist, Managed Services

At FactSet Research Systems, we are seeking a highly experienced and motivated Senior Performance Specialist to join our Managed Services team. As a global leader in financial data and analytics, our company offers an exciting and dynamic work environment where individuals can thrive and make a significant impact. As a Senior Performance Specialist, you will be responsible for driving the performance of our managed services offerings while providing exceptional support to our clients. We are looking for a driven individual with a strong background in performance analysis and a passion for delivering top-notch services. If you are ready for a challenging and rewarding career opportunity, we invite you to apply for this role.

1. Lead the performance analysis and management of FactSet's managed services offerings.
2. Develop and implement strategies to drive performance and improve the overall efficiency of the managed services team.
3. Collaborate with cross-functional teams to identify areas for improvement and implement solutions.
4. Monitor and track key performance metrics to ensure service level agreements (SLAs) are met.
5. Serve as the primary point of contact for clients, providing exceptional support and addressing any performance-related issues.
6. Analyze and interpret data to identify trends and make recommendations for enhancing client satisfaction.
7. Stay up-to-date with industry trends and best practices related to performance management.
8. Mentor and train junior team members to ensure high-quality performance delivery.
9. Create and maintain performance documentation and reports for internal and external stakeholders.
10. Collaborate with the sales team to support business development efforts and identify opportunities for growth.
11. Proactively identify and mitigate risks that may impact service delivery and client satisfaction.
12. Participate in project planning and execution to continuously improve the performance of managed services offerings.
13. Drive a culture of continuous improvement, innovation, and high-quality service delivery within the managed services team.

According to JobzMall, the average salary range for a Senior Performance Specialist, Managed Services in Mumbai, Maharashtra, India is between ₹1,500,000 - ₹2,500,000 per year. This equates to approximately $20,000 - $33,000 USD per year. However, salaries can vary significantly based on factors such as experience, qualifications, and the specific company and industry. It is always best to research and compare salaries for a specific job and location to get a more accurate understanding of the potential salary range.

FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States. The company provides financial information and analytic software for investment professionals.