Managed Services Specialist

At FactSet Research Systems, we are seeking a highly motivated and skilled Managed Services Specialist to join our team. As a Managed Services Specialist, you will be responsible for delivering exceptional client support and service for our suite of financial software and solutions. We are looking for individuals with a strong technical aptitude, excellent communication skills, and a passion for providing top-notch customer service. If you are a driven and proactive problem-solver with a background in financial services and a desire to work in a dynamic and collaborative environment, we encourage you to apply for this exciting opportunity.

1. Provide exceptional customer support and service to clients using FactSet's financial software and solutions.
2. Utilize technical expertise to troubleshoot and resolve client issues in a timely and efficient manner.
3. Proactively monitor client systems and identify potential issues before they arise.
4. Collaborate with cross-functional teams to develop and implement solutions for clients.
5. Communicate effectively with clients to understand their needs and provide personalized support.
6. Maintain accurate and detailed records of client interactions and issue resolutions.
7. Stay up-to-date on industry trends and advancements in financial technology.
8. Participate in training and development opportunities to continuously improve technical and customer service skills.
9. Contribute to the development and improvement of processes and procedures within the Managed Services team.
10. Assist with onboarding and training of new team members.
11. Represent FactSet in a professional and positive manner, adhering to company values and standards.
12. Continuously strive to exceed client expectations and maintain high levels of client satisfaction.

According to JobzMall, the average salary range for a Managed Services Specialist in Manila, Metro Manila, Philippines is between PHP 30,000 to PHP 50,000 per month. This may vary depending on the company, job experience, and skills of the individual. Some companies may offer higher salaries for candidates with specialized skills or experience in specific technologies.

FactSet Research Systems Inc., trading as FactSet, is a financial data and software company headquartered in Norwalk, Connecticut, United States. The company provides financial information and analytic software for investment professionals.